XTU bug: can't save the profile with a specific time format

[WayOfLife]

I cannot save profiles while using XTU. I researched the problem and reinstalled the software, but the issue persists. Then, I found the XTU log file and saw this error :

2024/09/05-19:54:52.5301|!ERR] Failed to add new profile: 11
2024/09/05-19:54:52.5301|!ERR] System.FormatException: 该字符串未被识别为有效的 DateTime。
   在 System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles)
   在 System.Convert.ToDateTime(String value, IFormatProvider provider)
   在 Intel.Overclocking.SDK.Profile.ProfileHelperMethods.GetDatabaseProfile(XtuTuningProfile profile, Boolean isRename)
   在 Intel.Overclocking.SDK.Profile.ProfileLibrary.AddProfile(XtuTuningProfile profile, String hashTag, Boolean isRename, Boolean overrideReserved)
2024/09/05-19:54:52.5301|!ERR] Failed to create new profile with ID: 
2024/09/05-19:54:52.5301|!ERR] Error occurred creating profile
2024/09/05-19:56:34.1746|IMP] Saving application settings

‘System.FormatException: 该字符串未被识别为有效的 DateTime’ I looked up solutions for this error and found that it was caused by an incorrect date format. After changing the date format to the system default, XTU working properly now.

I’ve always used the ‘yyyy, M, d, dddd’ date format, but I’ve never encountered an issue like this with other software. Is that a bug of XTU?

[Earl_Intel]

Hi WayOfLife,

Thank you for posting in the communities!

I will further check on this and will try to replicate the issue on my end.

• May I know the exact processor that you have?
• What XTU version do you currently have?

Best regards,

Earl E.

Intel Customer Support Technician.

[WayOfLife]

The processor I used is 12600kf.

It's been too long since then, I have forgotten the version of the XTU I used at the time. I only remember that I downloaded it from the official website, so it should be the latest version at that time.

[Earl_Intel]

Hi WayOfLife,

Thank you for sharing this information with us, I will further check this on my end.

I'll provide and update on this thread as soon as possible.

Best regards.

Earl E.

Intel Customer Support Technician

[Earl_Intel · Accepted solution]

Hi WayOfLife,

Thank you for patiently waiting.

To further troubleshoot the issue, please try the following steps:

• Follow the instructions in the How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) article, then download and reinstall XTU.
• Any changes made before this issue?
• Provide the SSU logs of the system so we can review the system configuration.
• Share the XTU verbose log files and here are the steps on how to do it:

1. Open Registry Editor
2. Find HKEY_USERS\.DEFAULT\Software
3. Create a new Key named “Intel” under that node (if it doesn’t already exist)
4. Create a new Key named “XTU” under the “Intel” node (if it doesn’t already exist)
5. Create a new DWORD value under the “XTU” node called “LoggingLevel” with value 4
6. Restart the XTU Service, or restart the computer. 
7. Start XTU and reproduce issue
8. Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs. Specifically, the XtuCore file after the issue was reproduced, which will now include additional information [IINFO].

Best regards,

Earl E.

Intel Customer Support Technician

[WayOfLife]

Hi, I tried the latest version (7.14.2.14) of XTU, and I found that the problem has been resolved.

[Earl_Intel]

Hi WayOfLife,

Thank you for your response.

I'm glad to hear that the problem has been fixed!

Since the issue has been resolved, I will no longer monitor this thread, if you need further assistance, please submit a new question.

Best regards,

Earl E.

Intel Customer Support Technician