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XTU setup failing with error 0x80070643

belurtquoo5
Novice
6,336 Views

Hello. I have recently uninstalled xtu and I tried to reinstall it. However , when i tried to install it again, it came up with this error message: There is a priblem with the windows installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. 

0x80070643 - Fatal error during installation. 

I tried other versions but I had no luck. My specs are: Intel (R) Core (TM) i5-4300U CPU @ 1.90GHz running at a base speed of 2.50GHz. I installed the xtu mainly to underclock my gpu because it was thermal throttling at 90 degrees celsius (the gpu was going from 1000 mhz to 200mhz which lagged my games alot. I also checked other posts but nothing worked. I need help please. Here are the logs from the installer:

[2DA4:1194][2022-12-10T16:17:09]i001: Burn v3.11.1.2318, Windows v10.0 (Build 19044: Service Pack 0), path: C:\Users\thego\AppData\Local\Temp\{65D5F80E-109B-4013-A21B-783F16FB03C4}\.cr\XTUSetup (1).exe
[2DA4:1194][2022-12-10T16:17:09]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[2DA4:1194][2022-12-10T16:17:09]i000: Initializing version variable 'BundleVersionNumber' to value '6.5.2.40'
[2DA4:1194][2022-12-10T16:17:09]i009: Command Line: '"-burn.clean.room=C:\Users\thego\Downloads\XTUSetup (1).exe" -burn.filehandle.attached=708 -burn.filehandle.self=492'
[2DA4:1194][2022-12-10T16:17:09]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\thego\Downloads\XTUSetup (1).exe'
[2DA4:1194][2022-12-10T16:17:09]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\thego\Downloads\'
[2DA4:1194][2022-12-10T16:17:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\thego\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20221210161709.log'
[2DA4:1194][2022-12-10T16:17:09]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[2DA4:1194][2022-12-10T16:17:09]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[2DA4:1194][2022-12-10T16:17:09]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[2DA4:0A0C][2022-12-10T16:17:10]i000: Setting version variable 'WixBundleFileVersion' to value '6.5.2.40'
[2DA4:1194][2022-12-10T16:17:10]i100: Detect begin, 1 packages
[2DA4:1194][2022-12-10T16:17:10]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[2DA4:1194][2022-12-10T16:17:10]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[2DA4:1194][2022-12-10T16:17:10]i000: Setting string variable 'NETFRAMEWORK45' to value '528372'
[2DA4:1194][2022-12-10T16:17:10]i000: Setting version variable 'WindowsDllVersion' to value '10.0.19041.1682'
[2DA4:1194][2022-12-10T16:17:10]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[2DA4:1194][2022-12-10T16:17:10]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[2DA4:1194][2022-12-10T16:17:10]i052: Condition 'WixBundleInstalled OR VersionNT64 = "6.1.0.0" OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[2DA4:1194][2022-12-10T16:17:10]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 394802' evaluates to true.
[2DA4:1194][2022-12-10T16:17:10]i199: Detect complete, result: 0x0
[2DA4:0A0C][2022-12-10T16:17:11]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[2DA4:1194][2022-12-10T16:17:11]i200: Plan begin, 1 packages, action: Install
[2DA4:1194][2022-12-10T16:17:11]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\thego\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20221210161709_000_Intel_XtuInstaller.msi_rollback.log'
[2DA4:1194][2022-12-10T16:17:11]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\thego\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20221210161709_000_Intel_XtuInstaller.msi.log'
[2DA4:1194][2022-12-10T16:17:11]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2DA4:1194][2022-12-10T16:17:11]i299: Plan complete, result: 0x0
[2DA4:1194][2022-12-10T16:17:11]i300: Apply begin
[2DA4:1194][2022-12-10T16:17:12]i010: Launching elevated engine process.
[2DA4:1194][2022-12-10T16:17:13]i011: Launched elevated engine process.
[2DA4:1194][2022-12-10T16:17:13]i012: Connected to elevated engine.
[1BA8:0810][2022-12-10T16:17:13]i358: Pausing automatic updates.
[1BA8:0810][2022-12-10T16:17:13]i359: Paused automatic updates.
[1BA8:0810][2022-12-10T16:17:13]i360: Creating a system restore point.
[1BA8:0810][2022-12-10T16:17:13]w363: Could not create system restore point, error: 0x80070422. Continuing...
[1BA8:0810][2022-12-10T16:17:13]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{de963bf0-619d-461f-b689-7f4079c4ac42}, options: 0x7, disable resume: No
[1BA8:0810][2022-12-10T16:17:13]i000: Caching bundle from: 'C:\Users\thego\AppData\Local\Temp\{C60A18A5-D3AB-4CEB-94E9-0AF74911142D}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{de963bf0-619d-461f-b689-7f4079c4ac42}\XTUUISetup.exe'
[1BA8:0810][2022-12-10T16:17:13]i320: Registering bundle dependency provider: {de963bf0-619d-461f-b689-7f4079c4ac42}, version: 6.5.2.40
[1BA8:0810][2022-12-10T16:17:13]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{de963bf0-619d-461f-b689-7f4079c4ac42}, resume: Active, restart initiated: No, disable resume: No
[1BA8:24D8][2022-12-10T16:17:14]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{2523CCCE-D2FA-47F7-B4DF-54C122222E6A}v6.5.2.40\Intel_XtuInstaller.msi.
[1BA8:0810][2022-12-10T16:17:14]i323: Registering package dependency provider: {2523CCCE-D2FA-47F7-B4DF-54C122222E6A}, version: 6.5.2.40, package: Intel_XtuInstaller.msi
[1BA8:0810][2022-12-10T16:17:14]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{2523CCCE-D2FA-47F7-B4DF-54C122222E6A}v6.5.2.40\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[1BA8:0810][2022-12-10T16:17:18]e000: Error 0x80070643: Failed to install MSI package.
[1BA8:0810][2022-12-10T16:17:18]e000: Error 0x80070643: Failed to execute MSI package.
[2DA4:1194][2022-12-10T16:17:18]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2DA4:1194][2022-12-10T16:17:18]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[2DA4:1194][2022-12-10T16:17:18]e000: Error 0x80070643: Failed to execute MSI package.
[1BA8:0810][2022-12-10T16:17:18]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[2DA4:1194][2022-12-10T16:17:18]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[1BA8:0810][2022-12-10T16:17:18]i329: Removed package dependency provider: {2523CCCE-D2FA-47F7-B4DF-54C122222E6A}, package: Intel_XtuInstaller.msi
[1BA8:0810][2022-12-10T16:17:18]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{2523CCCE-D2FA-47F7-B4DF-54C122222E6A}v6.5.2.40\
[1BA8:0810][2022-12-10T16:17:18]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{de963bf0-619d-461f-b689-7f4079c4ac42}, resume: None, restart: None, disable resume: No
[1BA8:0810][2022-12-10T16:17:18]i330: Removed bundle dependency provider: {de963bf0-619d-461f-b689-7f4079c4ac42}
[1BA8:0810][2022-12-10T16:17:18]i352: Removing cached bundle: {de963bf0-619d-461f-b689-7f4079c4ac42}, from path: C:\ProgramData\Package Cache\{de963bf0-619d-461f-b689-7f4079c4ac42}\
[1BA8:0810][2022-12-10T16:17:18]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{de963bf0-619d-461f-b689-7f4079c4ac42}, resume: None, restart initiated: No, disable resume: No
[2DA4:1194][2022-12-10T16:17:19]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

 

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belurtquoo5
Novice
6,300 Views

I reinstalled windows and it works again now. I forgot to tell you I am using an intel hd 4400. I use this program to underclock my components due to thermal throttling.  It says overclocking not supported but i can still underclock using the processor ratio limit. My gpu was running at 1000mhz causing my laptop (dell latitude e7440) to overheat, due to an unefficient cooling system. I have an image of it working. I found the other installers for other programs weren't working either so I did an upgrade repair and it fixed the problem.

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AlHill
Super User
6,320 Views

You do understand that XTU does not support your processor, correct?   XTU only supports X and K processors.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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belurtquoo5
Novice
6,317 Views

I am installing an older version that works with my pc. I had it last month but then the utility stopped opening since yesterday. I need help from someone because the one I am trying to reinstall is the one I had before and I remember underclocking my gpu to 600mhz. The version I'm using is: 6.5.2.40

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AlHill
Super User
6,316 Views

Again, your U processor is not supported by XTU.  And, you will not be receiving any support because your processor is discontinue and not supported..

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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belurtquoo5
Novice
6,301 Views

I reinstalled windows and it works again now. I forgot to tell you I am using an intel hd 4400. I use this program to underclock my components due to thermal throttling.  It says overclocking not supported but i can still underclock using the processor ratio limit. My gpu was running at 1000mhz causing my laptop (dell latitude e7440) to overheat, due to an unefficient cooling system. I have an image of it working. I found the other installers for other programs weren't working either so I did an upgrade repair and it fixed the problem.

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