Community
cancel
Showing results for 
Search instead for 
Did you mean: 
MitraSteno
Beginner
220 Views

i have i3 7th gen but my computer shows intel pentium g4400 instead.

121058238_351888736013102_56628761534187668_n.jpg

0 Kudos
4 Replies
AlHill
Super User
217 Views

Maria_R_Intel
Moderator
201 Views

Hello MitraSteno,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below information:


Please run the following tool in Windows* and attach the report generated. 

  

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 


Intel® Processor Diagnostic Tool (IPDT)

  • Intel® Processor Diagnostic Tool download.
  • The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.
  • To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.



  • If possible, provide pictures of your CPU.


Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
184 Views

Hello MitraSteno,


Were you able to check the previous post? 


Let me know if you need more assistance. 


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
166 Views

Hello MitraSteno,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer being monitored.


Best regards, 

Maria R.  

Intel Customer Support Technician 


Reply