i have i3 7th gen but my computer shows intel pentium g4400 instead.

[MitraSteno]

[AlHill]

update your bios.

Run the IPDT:  https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html

[Maria_R_Intel]

Hello MitraSteno,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

Please run the following tool in Windows* and attach the report generated. 

Intel® System Support Utility (Intel® SSU) 

• Intel® SSU Download
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Intel® Processor Diagnostic Tool (IPDT)

• Intel® Processor Diagnostic Tool download.
• The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.
• To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.

• If possible, provide pictures of your CPU.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello MitraSteno,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello MitraSteno,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer being monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician