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Beginner
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i5-6600 freezes during gaming

I built up my pc in Sep,2015 and it kept freezing since then. I've changed every components of it (which cost me 500 dollar more) except Cpu and it still freezes till now.

I bought the boxed Cpu i5-6600 on amazon prime @US. However, i just threw the box after installation. I want to RMA the CPU but no one is answering at customer service.

Can someone help me out? It drives me crazy for two years!!!! mikec_intel

Here is my pc spec

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4 Replies
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Community Manager
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KwanNNN: Thank you very much for joining the Intel® Processors communities.

 

 

In order to replace the processor, please get in contact with Intel directly:

 

Chat support; http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

 

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R
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Novice
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Could you get the processor replacement?

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Beginner
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I've already installed the replacement. Intel sent it using next day UPS at the expense of customer. (25 dollar)

I will try different test these days to see if the problem was defective CPU

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Community Manager
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KwanNNN: Perfect, thank you very much for letting us know that information.

 

 

Once you get the chance, please let us know the results of using the new processor.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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