i7 6700k PC locks up completely at light usage

[jjose7]

I have i7 6700k not overclocked

gigabyte z170x gaming 5

I was using f4 bios version but 1 week ago I updated to the latest f5 bios

16 GB ram 1.2V default not overclocked

sapphire r9 390 nitro 8GB not overclocked

amd driver 16.5.1

Samsung ssd 850 evo 250 GB

windows 10 64 bit

yesterday for the first time since I built my pc 7 months ago

I was on the desktop no games or stressfull program was opened

only steam was opened as I was looking for some games to buy

and suddenly the system freeze completely and I was forced to hard shut it down by holding the power button

no bsod

no error on my motherboard debug led

nothing on event viewer

today I run cpu stress by aida 64 for 10 minutes

then I run the aida64 stress test for onother full 1 hour without any proplem

cpu temp was max 51 C

and also 3dmark and valley

and now I'm running a game since 2 hours

did not locked again

only yesterday

does it the skylake proplem

or a hardware proplem

I don't khnow

all temps are fine

cpu does not go over 51 C even when stress test with aida64

gpu temp fine also

psu 12 v and 3v and 5v all fine stable .

my motherboard debug led does not give any error code .

I khnow a friend who got the same proplem with a skylake system 2 days ago

and also he was at a light usage when his system locks up

[idata]

Hello, yafatana :

Issues related to locks up, freezing or hanging with 6th Generation Intel® Core™ i7 Processors are under review. At this stage, since you already updated your BIOS to the latest and the issue still persists you can replace your processor, see here for the support options http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support , and you can also check the following links for more assistance peer to peer; http://www.tomshardware.co.uk/forum/id-2830772/skylake-build-randomly-freezing-crashing.html New Skylake Build Randomly Freezing/Crashing - Intel i7 - Windows 10 and .

Regards,

Amy.

[jjose7]

hello and thanks for help

but will the shop (the seller ) where I bought my cpu agree to replace the CPU for me

I got a warranty for 3 years

or I need to send my cpu to intel directly ? I don't khnow how ?

I bought that cpu when they first came out .

[idata]

If your place of purchase agreed to replace it, you can replace the unit with them.

Regards,

Amy.

[idata]

Hello, yafatana:

I just wanted to check, were you able to replace the unit? Is it working fine?Let me know your findings.Regards,Amy.