i9-13900K crashes with Intel Turbo Boost enabled on Windows 22H2 update

[TheBigCheeselol]

Spent the last month troubleshooting my installers crashing and programs crashing with Exception code: 0xc0000005 (Access Violation). Replaced every piece of my system and did every diagnostic under the sun - everything came back clean.

This morning I was messing around in Cinebench R23 and while the single-core benchmark came back perfect, the program instantly crashes when I run the multi-core benchmark. Looking through the crash logs I found it had the exact same error code (0xc0000005). This lead me to believe that the program crashes might actually be caused by the CPU and lead me down a further rabbit hole.

I found this thread shortly after: https://www.reddit.com/r/intel/comments/12bybl5/something_wrong_with_13900k/

Looks like hundreds of people have been experiencing the exact same issue since the Windows 22H2 update and the only fix is disabling Intel Turbo Boost in the BIOS.

I disabled Intel Turbo Boost and while it has stabilized my system, not using turbo boost defeats the purpose of running this chip. Wondering if anyone has found a fix for this.

System specs just in case:

CPU: 13th Gen Intel Core i9-13900K 3.00 GHz
CPU cooler: Corsair iCUE H150i ELITE CAPPELIX XT
Motherboard: MSI PRO Z690-A DDR4, BIOS vers. 7D25v1D
Ram: 2x16GB Corsair Vengeance LPX DDR4 3600 C18
SSD/HDD: Samsung 990 PRO 2TB
GPU: Gigabyte AORUS GeForce RTX 4090 XTREME WATERFORCE 24G
PSU: Corsair RMe Series RM1000e Fully Modular 80PLUS Gold ATX (7 months old)
Chassis: Fractal Design Meshify S2 Black ATX
OS: Windows 10 Pro
Monitor 1: Dell S2716DG
Monitor 2: Gigabyte G24F 2
Monitor 3: Dell E2020H

Extra parts from swapping pieces in and out:
CPU cooler: Lian Li GALAHAD 360 ARGB WHITE
Motherboard: ASUS TUF GAMING Z690-PLUS WIFI D4 BIOS vers. 2602
Ram: 2x16GB G.Skill Ripjaws V DDR4-3600 CL16
SSD 1: Samsung 980 PRO 1TB
SSD 2: Samsung 860 EVO 1TB

Thanks,

[Jocelyn_Intel]

Hello, @TheBigCheeselol  

Thank you for posting on the Intel® communities. I will do my best to assist you here. 

1. Does this issue happen with other apps/programs? 
2. Make sure you have all the OS updates available. 
3. Please run the following utility and attach the report to have more information about your system: 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @TheBigCheeselol  

Thank you for posting on the Intel® communities. I will do my best to assist you here. 

1. Does this issue happen with other apps/programs? 
2. Make sure you have all the OS updates available. 
3. Please run the following utility and attach the report to have more information about your system: 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[TheBigCheeselol]

Sorry I'm really busy with work for the rest of the week, I'll get this done when I finish on Friday.

Thanks,

[Jocelyn_Intel]

Hello, @TheBigCheeselol  

Thank you for your reply. No worries, take the time you need, I'll keep an eye on this thread for any updates. 

Have a nice rest of the week.

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[AdmiralSC]

I also want to mention I have the same issue. I've run Memtest86, swapped memory, reinstalled OS, used a different SSD. The only two components I have not altered has been the Motherboard (Asus z790-p WIFI) and CPU, 13900K. This problem started about 3 weeks ago for me. BIOS is up to date and both sets of RAM I've used is from the QVL for the Motherboard. I just updated to the Release Preview Build of Windows 11 to test that out and don't have any positive or negative changes on that yet. I have included my system info to add another instance of this for Intels/your case review.

I built this PC in January, and it had been running well till July without issue.

[Jocelyn_Intel]

Hello, @AdmiralSC

Thank you for posting on the Intel® communities.  

Please open your own thread describing your issue and providing the proper information since your system is different, so we can provide you with more personalized support. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[AdmiralSC]

Thank you, will do.

[Jocelyn_Intel]

Hello, @TheBigCheeselol   

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @TheBigCheeselol     

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance, please submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Liandas]

I am having the exact same problem %30 of the games are crashing at the launch with user32.dll error.  I tought it was related with my ram or windows or even games itself. But I did lots of and lots of controlled experiment and I didn't able to find any solution. If the game is crashing it keeps crashing on launch. 

Did you able to find a solution. 
Intel i9 13900k

Asus Tuf rtx 4080

Asus Prime z790p

Corsair Vengeance ddr5 6000

1000 PSU asus

Samsung mv2 ssd (980pro)

Win 10

Heat: CPU: 37C - GPU:44C

Turning off the Turbo mode and Turbo boost mode and speed shift seems solving the problem. But then why we bought 13900k?

Please find a fix to this problem.

[Marcelo8]

Same problem here. Issue started here on August after 22h2 update. My i9 13900 k  started crashing softwares and even blue screen.

Had to turn off Turbo Boost, but lost 13900k 5000 clock to 3000 clock.

Waiting for an Intel answer on this issue.

[igby]

I'm having the same issue - Cinebench R23 crashes when starting the multicore test on my 13900K machine (ASUS Z790 Hero Win11 23H2 ).

This same machine was able to run Cinebench fine before so not sure what changed - it's current on Windows updates so certainly those are monthly changes that happen. 

Snippet from the Cinebench _bugreport.txt that gets created each time the crash happens (which, it is 100% reproducible by starting the multicore test).

	ComputerInfo
	{
		OS_Type = WINDOWS 64 BIT
		OS_Version = Windows 10, 64 Bit, Enterprise Edition (build 22631)
		Number_of_processors = 32
		Processor_Type = GenuineIntel, stepping 1, model 7, instruction family 6
		Processor_Name = 13th Gen Intel Core i9-13900K
		Processor_Speed = 3000 MHz
		Processor_Features = FPU, MMX, SSE, RDTSC, CMPXCHG8B, CMOV, VME, DE, PSE, MSR, PAE, MCE, APIC, SEP, MTRR, PGE, MCA, PAT, PSE36, FXSR, SSE2, CLFLUSH, SS, TM, SSE3, SSSE3, SSE4.1, SSE4.2, Enhanced SpeedStep, FMA, CMPXCHG16B, AES, OSXSAVE, AVX, AVX2
		Graphics_card = Vendor: NVIDIA Corporation, renderer: NVIDIA GeForce RTX 4090/PCIe/SSE2, version: 4.6.0 NVIDIA 546.01 (546.01)
		Loaded_Plugins = advanced_render c4d_viewport_render ca cinebench colorchoosergui expressiontag mkmodeler model mograph nbp newman objects shader sky sla xpressocore xtensions 
	}
	ApplicationInfo
	{
		CINEMA_4D_Version: 23.200
		CINEMA_4D_BuildID: RBBenchmark330514
		CINEMA_4D_API: 23.200
		Memory(Global): 2771054592
		Memory(GlobalPeak): 2857316352
		Memory(Total): 0
		Memory(Current): 0
		Memory(LowMemCnt): 0
		DebugMode: Off
		TargetCpuArchitecture: x86_64
	}
	Opened Scenes
	{
		Active Scene: 0x0000027BF7D49000 "C:\Program Files\WindowsApps\MAXONComputerGmbH.Cinebench_23.2.0.0_x64__rsne5bsk8s7tj\bin\resource\modules\cinebench\cpu\cpu.c4d"
	}
	Exception
	{
		ExceptionNumber = 0xC0000005
		ExceptionText = "ACCESS_VIOLATION"
		Address = 0x00007FFE7055B6C8
		Thread = 0x0000000000005748
		Last_Error = 0x00000000
	}

[LoloWiwi]

Hi Igby,

I invite you to check the full thread, it explains some tests and experiments I went through to check if the problem is with your CPU.

For example : in  your ASUS Bios -> set SVID Behavior = Intel Fail Safe, then run again Cinebench R23 and see if it goes through the 10mn multicore test without crashing.

Also, try to set affinity on your Cinebench R23 process (again, it's explained somewhere in the thread, with Windows Task Manager or another solution proposed with Process Lasso).

Try to set to a subset of your threads and you'll see if it crashes or not and if not, it might be that some of your cores are faulty.

Now, if you are having an issue with your CPU, you might want to open a new thread on Intel Community, for Intel Admins to answer to your questions.

[TheUltimateMight]

i9-13900K Watercooled

32GB RAM

B760

RTX 4090

I turned off 'Intel Turbo Boost' and my system became stable. 3D Mark doesn't encounter an error any more. Since then, games didn't crash.

It crashed like Hell before, and I screamed so hard, suffered too much.

Yes, it was really a hard time for me.

I said, cried out, begged "Stop crashing! When will you stop?"

It just never stopped crashing. I got mad, furious.

I cursed game developers, I thought they made faulty games. But they didn't.

CPU, or Motherboard crashed games, not developers.

I'm sorry for I cursed you so much, for I hated you too much, for I gave you bad reviews, game developers.

Since yesterday, I found 'Intel Turbo Boost' from BIOS, I disabled it, my system became stable, normal but CPU frequency became under 3Ghz, I contacted a CPU vendor, also a Motherboard vendor, I think I'm gonna let them check my CPU and Motherboard. If there is anything faulty found, I'm gonna receive a normally working one. But it will take a week or more.

Thankfully I've got a gaming laptop, Razer Blade, RTX 3080.

Oh, my money, my time, my life, already wasted too much.

I've suffered for over 10 months since May, 2023, I bought and built my new system on May, 2023, now it will take a week more to make things normal.

I wanna tell you that I really screamed that much, especially when I played 'Diablo IV, MW III', they crashed like Hell, nightmares, almost every time! Wow, I just cursed developers and I was happy when they were fired. But now, I feel sorry.

So what caused this? Intel Turbo Boost did it? Or is CPU faulty?

Oh, I just want to live normal days.

[vmovups]

My theory is either the manufacturing tolerances are not strict enough or there is a default configuration problem with motherboard manufacturers.

The fact it sometimes does not show up for weeks or months is... strange?

[Vyktrii]

Did you manage to solve it ?, my games too started crashing, cinebench multicore also crashed within seconds, earlier it used to run fine, I Reapplied my thermal paste, replaced my AIO for no **bleep** reason, and now i found this thread, Im on 13900KF with 360mm AIO