- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I'm writing here not to get technical support but to share my experience and make people more aware.
My setup is a beautiful Alienware Aurora R15 with a clear side panel, Really love it, the best looking PC in the market. Unfortunately, my happiness ended abruptly quite a some time ago when I started observing a weird behaviour:
-web browsing on Youtube, Twitter etc. Chrome was crashing with 'Awww snap!' message and STATUS_ACCESS_VIOLATION and STATUS_BREAKPOINT errors. It was sufficient to browse YT for a couple of minutes to get this message, sometimes even on a static page (not playing any video, just YT page loaded) - this is ridiculous! Same applies to Edge and Firefox - even on Linux!
-3D Mark CPU Profile benchmark - in ~8 out of 10 runs it was ending with errors, being not able to finish the test. I find this test as a particularly useful - it uncovers multithreading problems very quickly.
-PC Mark 10 - web browsing test was ending with errors as mentioned above ('Awww snap' etc.),
-games unstability,
-Cinebench 24 - also crashed sometimes,
I contacted 3D Mark support and provided logs - their answer was: "a workload crashes in a way that doesn't make any sense, probably hardware problem".
After many days of pulling my hair out and trying different BIOS settings, I came to conclusions:
-turning Speedshift and Speedstep off helps but the performance penalty is tremendous,
-tweaking parameters: P-core multiplier 53x and Core voltage 1150 mV also makes the machine to be much more stable with ~20-30% performance degradation - but still not 100% stable - CPU-intensive games like CP2077 were crashing quite quickly.
And NO - my basic setup was never overclocked, just working with standard, DELL-provided settings (one exception - Kingston Fury memory working with XMP1 and 5200 MT/s, but switching it to 4800 MT/s didn't help either).
Thanks God for this forum - I have found it eventually and recovered my common sense.
If you are experiencing similar issues - you can't do anything! ANY BIOS SETTINGS WON'T HELP!
The only option is asking for a replacement - so I did it.
Now, after 2 days with a new CPU, everything seems stable - will keep my fingers crossed!
BTW Intel XTU lists my P-Core 4 and 5 with asterisks ('*') - what does it mean?
best wishes to everybody,
Roman
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Vranix, Thank you for posting in the Intel® Communities Support.
We will be more than glad to assist you with this matter.
For this scenario, first, we are really glad to hear that you were able to replace the processor and it is great to know the new unit is working without problems. We would also like to thank you for taking the time to share those details. We are sure they will be very useful and helpful for all the peers looking at this conversation.
Regarding the questions about why the Intel® XTU lists P-Cores 4 and 5 with asterisks, I will double-check those details and provide a response as soon as possible.
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Vranix, I just received an update on this matter.
After reviewing the case, we would like to let you know that the stars or asterisks next to the core show the "preferred cores" or those that can run at a higher speed or have better performance.
Regards,
Albert R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Vranix, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
Regards,
Albert R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
yes, that was useful, no further support needed.
regards,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Vranix, Thank you very much for your response.
Perfect, we are glad to hear the information provided previously was helpful for you.
Any other inquiries, do not hesitate to contact us again.
Regards,
Albert R.
Intel Customer Support Technician
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page