me gustaria saber si puedo actualizar mi procesador y los controladores graficos y si es asi me podriais decir cuales son

[AlHill]

You have provided no information.

For a processor upgrade, the new processor must be socket, chipset, and BIOS compatible. Only the laptop or system/motherboard manufacturer can tell you what processors are supported by their BIOS. You must ask them. Then, you can select from those processors ONLY if your existing processor is NOT soldered to the motherboard.

Your first step is to contact the manufacturer of your device.

Doc

[HDelg4]

vale y como contacto con el fabricante? El dom., 15 mar. 2020 a las 20:13, Intel Forums (<supportreplies@intel.com>) escribió:

[AlHill]

Yes, you must contact the manufacturer of your laptop, or desktop, and ask them what processors are supported by their BIOS.

Doc

[AdrianM_Intel]

Hello HDelg4,

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel Community. 

I jumped into the thread to remove personal information.

I also would like to make a note that what Al Hill said is correct, it's very important to verify with the system manufacturer before make processor/hardware change on the system since the socket, chipset, memory, cooling, and BIOS should be compatible with the processor.

Best regards,

Adrian M.

Intel Customer Support Technician