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Community Manager
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"Unknown error" why trying to install Intel Chipset drivers (SetupChipset.exe)

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Could anyone help me diagnose or workaround this problem? I am trying to install my chipset drivers on Windows 10 x64, but the install fails without information or help of any kind. It is very frustrating for me, because it means (among other things) that my VGA drivers are incorrect.

Acer does not provide any support or up-to-date drivers. All info about my system is https://www.acer.com/datasheets/2011/4876/5742/LX.R4L02.015.html here. I have attached all the relevant logs.

See what happens (screencap video below):

My system is as follows:

Acer Aspire 5742 (AS5742-5464G75Mncc)

Edition

Windows 10 Home

Version

1703

OS Build

10.0.16176.1000

Serial #

LXR4L02015038742CB1601

Processor

Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz

Graphics card

Intel(R) HD Graphics

System

OSType64BitX64

RAM

4 GB

Processor & Chipset

Processor Manufacturer

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Community Manager
546 Views

Hello Mavaddat,

Thank you for the detailed information.

I just wanted to let you know that the reason why this driver is not being updated is because your graphics controller does not support Windows® 10, it won't be possible to install this driver on your computer. I recommend sticking with the supported operating systems for the driver availability. The operating systems for Intel® HD Graphics 2000 are;

  • Windows 7*
  • Windows 8*
  • Windows 8.1*

Check the following link for more information on the drivers; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html.

Regards,

Amy.

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Highlighted
Community Manager
547 Views

Hello Mavaddat,

Thank you for the detailed information.

I just wanted to let you know that the reason why this driver is not being updated is because your graphics controller does not support Windows® 10, it won't be possible to install this driver on your computer. I recommend sticking with the supported operating systems for the driver availability. The operating systems for Intel® HD Graphics 2000 are;

  • Windows 7*
  • Windows 8*
  • Windows 8.1*

Check the following link for more information on the drivers; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html.

Regards,

Amy.

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Highlighted
Community Manager
546 Views

Here are the Windows drivers for the https://downloadcenter.intel.com/product/43183/Mobile-Intel-HM55-Express-Chipset Mobile Intel® HM55 Express Chipset:

http://www.intel.com/content/www/us/en/support.html Support Home https://downloadcenter.intel.com/ Drivers & Software Search downloads

Downloads for Mobile Intel® HM55 Express Chipset

https://downloadmirror.intel.com/20018/a08/infinst_autol.zip https://downloadmirror.intel.com/20018/a08/infinst_autol.zip

INF Update Utility - Primarily for Intel® 6, 5, 4, 3, 900 Series Chipsets - Zip FormatVersion: 9.2.0.1030 (Latest) Date: 4/21/2011

Available DownloadsWindows 7, 32-bit*

 

Windows 7, 64-bit*

 

Windows Vista 32*

 

Windows Vista 64*

 

Windows XP 32-bit Edition*

 

Windows XP 64-bit Edition*

 

Windows Server 2008*

 

Windows Server 2003*

 

Windows 2000*

Language: Multi language

Size: 2.52 MB

https://downloadcenter.intel.com/downloads/eula/20018/INF-Update-Utility-Primarily-for-Intel-6-5-4-3... infinst_autol.zip

Other Versions

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