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Could anyone help me diagnose or workaround this problem? I am trying to install my chipset drivers on Windows 10 x64, but the install fails without information or help of any kind. It is very frustrating for me, because it means (among other things) that my VGA drivers are incorrect.
Acer does not provide any support or up-to-date drivers. All info about my system is https://www.acer.com/datasheets/2011/4876/5742/LX.R4L02.015.html here. I have attached all the relevant logs.
See what happens (screencap video below):
My system is as follows:
Acer Aspire 5742 (AS5742-5464G75Mncc)
Edition
Windows 10 Home
Version
1703
OS Build
10.0.16176.1000
Serial #
LXR4L02015038742CB1601
Processor
Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz
Graphics card
Intel(R) HD Graphics
System
OSType64BitX64
RAM
4 GB
Processor & Chipset
Processor Manufacturer
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Hello Mavaddat,
Thank you for the detailed information.
I just wanted to let you know that the reason why this driver is not being updated is because your graphics controller does not support Windows® 10, it won't be possible to install this driver on your computer. I recommend sticking with the supported operating systems for the driver availability. The operating systems for Intel® HD Graphics 2000 are;
- Windows 7*
- Windows 8*
- Windows 8.1*
Check the following link for more information on the drivers; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html.
Regards,
Amy.
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Hello Mavaddat,
Thank you for the detailed information.
I just wanted to let you know that the reason why this driver is not being updated is because your graphics controller does not support Windows® 10, it won't be possible to install this driver on your computer. I recommend sticking with the supported operating systems for the driver availability. The operating systems for Intel® HD Graphics 2000 are;
- Windows 7*
- Windows 8*
- Windows 8.1*
Check the following link for more information on the drivers; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html.
Regards,
Amy.
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Here are the Windows drivers for the https://downloadcenter.intel.com/product/43183/Mobile-Intel-HM55-Express-Chipset Mobile Intel® HM55 Express Chipset:
http://www.intel.com/content/www/us/en/support.html Support Home https://downloadcenter.intel.com/ Drivers & Software Search downloads
Downloads for Mobile Intel® HM55 Express Chipsethttps://downloadmirror.intel.com/20018/a08/infinst_autol.zip https://downloadmirror.intel.com/20018/a08/infinst_autol.zip
INF Update Utility - Primarily for Intel® 6, 5, 4, 3, 900 Series Chipsets - Zip FormatVersion: 9.2.0.1030 (Latest) Date: 4/21/2011Available DownloadsWindows 7, 32-bit*Windows 7, 64-bit*
Windows Vista 32*
Windows Vista 64*
Windows XP 32-bit Edition*
Windows XP 64-bit Edition*
Windows Server 2008*
Windows Server 2003*
Windows 2000*
Language: Multi language
Size: 2.52 MB
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