video ram

[jackelegs]

why does it show 4gb memory when card has 24gb memory?

[Alberto_R_Intel]

jackelegs, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, could you please provide the complete model of the Intel® component/card you are referring to?

What is the model of your Intel® processor?

If this is a laptop, what is the model of it?

As an option, you can attach the SSU report, using the link below, that contains all those details:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello jackelegs, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello jackelegs, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician