why i cant use my procesator? Error: 0xA008002D

[DJimenez_Intel]

Hello DJa00,

Thank you for posting on the Intel® communities. 

We would like to gain a better understanding of the behavior reported. Share the details below at your earliest convenience. 

• When do you receive this specific error?
• Please provide us with the Intel® System Support Utility logs by following the next steps: 

1. Download the software. 
2. When finished downloading it, open it. 
3. Mark the box "Everything" and then click "Scan. 
4. When finish scanning, click "Next." 
5. Click on Save and attach the file to your post. 

Feel free to reply at your earliest convenience. 

Best Regards, 

Daisy J. 

Intel Customer Support Technician

[DJimenez_Intel]

Hello DJa00,

Were you able to check the previous post?  

Let me know if you need more assistance.  

Regards, 

Daisy J. 

Intel Customer Support Technician 

[DJimenez_Intel]

Hello DJa00,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

Thank you for contacting Intel. 

Regards, 

Daisy J. 

Intel Customer Support Technician