Altera 10AS016E4F27E3SG - Post/Bootup/Reset Error

[Raymart_Julian]

Hello,

I am from Venture Corporation Limited Singapore, and we were supplied by Intel this Altera IC 10AS016E4F27E3SG.

We have failed component (10AS016E4F27E3SG) and wants to send for supplier FA unfortunately; Intel representative has advised us to go to this forum and post our inquiry about the failed component.

Is there anybody here can help us to get intel to have our request to perform FA on the failed components and to understand our current problem related to Altera 10AS016E4F27E3SG?

Problem: Post/Bootup/Reset error

Station: Functional Test Station

Qty: 3pcs

Date code: 2431

Lot code: S319AKC66

@altera @Altera1 @Altera_0 @altera33 @youaltera 

[Jeet14]

Hi,

You need to contact your local FAE for part failure, return/replacement ana FA etc. FAE will raise this request through the IPS.

I will also send their contact through private message. You can reach them.

Regards

Tiwari

[Raymart_Julian]

Good day Jeet14,

Thanks for your reply.

Highly appreciate your help and kindly please share the contact so that I could reach them out.

[Raymart_Julian]

Good day Tiwari,

A kind follow-up on the contact of the FAE for part failure so that i could try to reach them out about my concern. Thanks for the support.

Thanks and regards,

Raymart

[Raymart_Julian]

Good day Jeet14,

A kind follow-up on the contact of the FAE for part failure so that i could try to reach them out about my concern. Thanks for the support.

[NurAiman_M_Intel]

Hi,

I will help you to file an FACR. Can you help to provide below information and fill in the DPR form attached.

1.- What is the failure symptom? Please elaborate the failure symptom in detail.

2.- When did the failure happen?

3.- How did you discover the failure?

4.- In which part of your process did you found the issue (Lab, production, quality, etc.)?

4.1- Was the device already in Field? For how long?

5.- How many units failed and how many units were used/tested by you?

6.- How did you determine the failure? Please elaborate the procedures.

7.- Does the failure unit was ever working before failure? If yes, how long had it been in use?

8.- How did you rule out that the failures were not caused by an electrical over stress (EOS) or an Electrostatic discharge (ESD)?

9.- What are your expectations of this failure analysis?

10.- Have you Re-ball your device? If yes, Is it lead-free reballing?

11.- Please add pictures of the device from the top and the bottom.

Regards,

Aiman

[NurAiman_M_Intel]

I have provided he DPR form in private email separately.

[Raymart_Julian]

Good day Aiman,

Thanks for your response and received the form. I am now working internally on the information that you are asking and will get back to you using the separate email that you have sent to me and send back the form together the 11 questions that you are asking. 

[Farabi]

Hello,

I am taking this case from Aiman.

Do you have any update.

regards,

Farabi

[Farabi]

Hello,

I have send the FA report and communicating with CQE to return the units back to you.

I will close this case.

regards,

Farabi