Event no 120197 PN ALC3-1AB310260004_REP , MPN 5SGXMA7N2F45I3N - Problem description: Data traffic

[Ionela]

Hello,

Please advise on the below issue:

Also the investigation report attached.

Component details:

Material PN	ALC3-1AB310260004_REP
Material Description	IC FPGA 5SGXMA7N2F45I3N STRATIX5 BGA 1932 1060-6
Material SN or Lot Nr	CGEAR1901A
Date Code or Part Mark	N/A
Supplier Name	ALTERA
Supplier PN/MPN	5SGXMA7N2F45I3N

1. Problem description: Data traffic issues on RX side of component (Bip8 errors RX side, Ch2)

2. Detected by: Customer field failure, failure confirmed by factory tests

3. Quantity Affected: 1 PCS

4. Failure Message: CARD FAILURE COMMUNICATION

5. Flex or Nokia analysis:

This unit failed in field at customer with “Card failure Communication” alarm. Flex factory tests confirmed the issue: card is raising this alarm because component U10 (ALC3-1AB310260004) has data traffic issues on the RX side (Bip8 errors, channel 2) . Component will be sent to supplier to retest it and analyze the issue.

Replacing the component solved the problem and card passed factory tests. Component will be sent to supplier to retest and analyze.

Looking forward for your soonest reply,

Ionela 

[Zawani_M_Intel]

Hi Ionela,

This case will be supported via private email as some confidential info is required.

Wani