Event no 123045 ALC3-1AB425040001_REP=1 PC, MPN 5CSXFC6C6U23I7N / RT203703833

[Ionela]

Hi,

Please check and support asap to send this part for failure analysis as per customer request.

Component details:

Material PN	ALC3-1AB425040001_REP
Material Description	ICFPGA5CSXFC6C6U2317MCyclone5BGA/672333-I/O110-40C/100C
Material SN or Lot Nr	N/A
Date Code or Part Mark	N/A
Supplier Name	ALTERA
Supplier PN/MPN	5CSXFC6C6U23I7N

1. Problem description: FPGA U1 (ALC3-1AB425040001) load failed

2. Detected by: Customer field failure, failure confirmed by factory tests

3. Quantity Affected: 1 PCS
4. Failure Message: “Card failure-communication”
5. Flex or Nokia analysis:MISSING PINS

This card failed at customer with no boot issue.

The nUBCM card failed at Prescreening test with “Card failure-communication” error. The failure is caused by FPGA U1 load failure and keeps repeating the load failure message continuously.

Replacing the component solved the problem and card passed factory tests.

Replacing the component solved the problem and card passed factory tests.

6. Component Physical Condition:  

  Thank you,

Best regards,

Ionela

[Zawani_M_Intel]

Hi Ionela,

I will continue support your issue through private message as some confidential info is required.

Thanks!

Wani