Logging in now nearly impossible

[Oliver_I_Sedlacek]

I've no idea where to post this but as I'm using FPGAs I'm putting it here!

Logging in has become very, very difficult under the new scheme where Intel send me a code via email. Sometimes it takes over 90 minutes to get the email, by which time my seesion or the code has expired. I know there are plenty of problems with passwords, but at least they actaully work. Will someone please find an alternative to my current login hell.

[_AK6DN_]

I installed and use the 'authenticator' add in to my browser, so aside from having to log in to intel, then microsoft, I can

supply the required 6 digit code without any email and/or phone shenanigans. Still a pain, tho.

[FvM]

I use the authenticator, nevertheless I'm required to send an E-Mail verification code for each new login before the authenticator is queried. The procedure seems not to correspond to the anounced  MFA method, I don't however see a way to change it. The longwinded authentication method is often preventing me from taking part in forum discussions.

I asked about authentication process at the customer service but never got a response.

[BoonBengT_Intel]

Hi @Oliver_I_Sedlacek 

Thank you for posting in Intel community forum and hope all is well.

Apologies for the inconvenient caused from all the account and unpleasant login experiences.

Unfortunately for this channels we are having limited access to investigate the accounts you have and on the inconvenient long time wait for the email.

Im assuming that you are able to login to the community portal here to post the question, just wondering which area having difficulties mention above?

You might be aware this are part of the digital experiences transformation, for those account/login related challenges, we do have a dedicated team which will assist you through the issues encounter to solved them.

Below are the details for the different channel available:

- Ticket: https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

- Chat: https://intelsupportchat.secure.force.com/icslivechat/ICS_A_E_English_Chat_Page

- Phone: https://www.intel.com/content/www/us/en/support/topics/support-phone-list.html

Note: As for the real-time support would suggest to follow the phone channels above, there is also live FAQ that is available for references. (https://www.intel.com/content/www/us/en/support/topics/azure-sign-in-faq.html)

Thank you for the questions.

Best Wishes

BB

[BoonBengT_Intel]

Hi @Oliver_I_Sedlacek,

Greetings, just checking in to see if there is any further doubts in regards to this matter.

Did you managed to get in touch with the relevant support?

Hope your doubts have been clarified.

Best Wishes

BB

[Oliver_I_Sedlacek]

Only just managed to log in again to raise a support request.

[GLees]

Yeah, this logging in has gotten completely unacceptable.  I have to get an email, post a code then get a phone call any time I want to make a response on this forum.  This means I usually don't want the hassle and make far less responses than I normally would.

[BoonBengT_Intel]

Hi @Oliver_I_Sedlacek,

Noted on the issues, we did saw your support request in another channels and Im currently aligning with them to get certain clarification.

Quick check, are you able to login again? Is your account still locked?

Is the code via email still a problem where it take a long time?

Hope to hear from you soon.

Best Wishes

BB

[Oliver_I_Sedlacek]

Well the email latency isn't a temporary glitch, it's been there for years. There's a reason people campaign for net neutrality.

I've got some things to try from the support team but today was login lottery win.

[BoonBengT_Intel]

Hi @Oliver_I_Sedlacek,

Thanks for sharing your inputs, and good to know that you have gotten the support on the login issues.

I have managed to get in touch with the relevant team on your issues and they will be attending to you separately to addressed your issues.

I believe you are in good hand, with that do login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support.

Thank you for the questions and as always pleasure having you here.

Best Wishes

BB