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Quartus II - Fatal Error: Int Divide By Zero

Altera_Forum
Honored Contributor II
‎09-11-2012 06:33 PM
2,103 Views

Hi, 

 

Upon trying a new installation of Quartus II 12.0 (178) I get the following error every time I try and start the application ? 

 

I have tried uninstalling and repeating the process as well as making sure I have the latest version, but after multiple attempts it still fails :( 

 

Windows 7 w/ SP1. 

 

Thanks ! 

Mark. 

 

*** Fatal Error: Int Divide By Zero 

Module: quartus.exe 

Stack Trace: 

0x2a673: __aulldiv + 0x13 (CCL_GEN) 

 

0x1006: mem_native_array_delete + 0x6 (ccl_mem_native) 

0x127f1: _Dinkum_std::operator+<char,_Dinkum_std::char_traits<char>,MEM_STL_ALLOCATOR<char> > + 0xb1 (CCL_MSG) 

0x32d7a: MSG_INDEX_CONTENT_HANDLER::parse_file + 0xca (CCL_MSG) 

0x32e6f: MSG_INDEX::build_index_from_file + 0x4f (CCL_MSG) 

0x32f64: MSG_INDEX::get_default_index + 0x84 (CCL_MSG) 

0x1281c: MSG_CPT::I::FREE_MODE + 0x1c (SYS_CPT) 

0x5d82: CPT_MANAGER::get_status_msg + 0x102 (SYS_CPT) 

0x6b40: CPT_MANAGER::get_status_msg_text + 0x50 (SYS_CPT) 

0x8e73: CPT_GUIQ_INTRO_DLG::init_dialog + 0x1b3 (sys_cpt_guiq) 

0x96f1: CPT_GUIQ_INTRO_DLG::show_dialog + 0x211 (sys_cpt_guiq) 

0xe8af: _cpt_guiq_dyn_init + 0x1af (sys_cpt_guiq) 

0x78540: QUI_APP::init_instance + 0x340 (SYS_QUI) 

0x8fe0: QGQ_APP::init_instance + 0x100 (SYS_QGQ) 

0x107b: qgq_main + 0x7b (quartus) 

0x1901: msg_main_thread + 0x11 (CCL_MSG) 

0x1be8: _thr_final_wrapper + 0x8 (ccl_thr) 

0x1875: msg_thread_wrapper + 0x85 (CCL_MSG) 

0x390a: mem_thread_wrapper + 0x4a (ccl_mem) 

0x25d21: msg_exe_main + 0x81 (CCL_MSG) 

0x112c: _main + 0x1c (quartus) 

0x1c97: _WinMain@16 + 0xb7 (quartus) 

0x1384: _atexit + 0x1a1 (quartus) 

0x13399: BaseThreadInitThunk + 0x11 (kernel32) 

0x39ef1: RtlInitializeExceptionChain + 0x62 (ntdll) 

0x39ec4: RtlInitializeExceptionChain + 0x35 (ntdll) 

 

End-trace 

 

Quartus II 32-bit Version 12.0 Build 178 05/31/2012 SJ Web Edition
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4 Replies
Altera_Forum
Honored Contributor II
‎09-11-2012 08:10 PM
829 Views

raise a mysupport request with altera.

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Altera_Forum
Honored Contributor II
‎09-11-2012 08:16 PM
829 Views

Unfortunately since I am using the Free Web Edition for personal educational use and do not have a Validated Business account my attempts to open a ticket have so far been unsuccessful, hence my posting the query in the Forums.

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Altera_Forum
Honored Contributor II
‎09-11-2012 08:18 PM
829 Views

This is what I have run into: 

"Your login information has not been verified. Service requests will not be answered until a successful verification, which requires a valid company email address. After you file a service request, the verification process begins." 

Since I am not a Company, I have been unable to get past this since Friday.
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Altera_Forum
Honored Contributor II
‎09-11-2012 10:41 PM
829 Views

The first thing they'll tell you to do is update quartus to the latest version, which is 12.0sp2

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Community support is provided Monday to Friday. Other contact methods are available here.

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