RMA service requested for: 2 x BD-NVV-N3000-N FPGA Programmable Acceleration cards

[GODSPEED88]

Hello Support:

We have two cards that our client sent to us. They no longer show up in their environment. How do we go about getting these cards replaced? we have attached our proof of purchase along with photos pf the 2 cards. Can we set up an advanced replacement?

Regards,

Matt Sorensen

Colfax International

[Wincent_Altera]

Hi Matt, 

Thanks for reaching, I am WeiChuan from Intel PAC card support team.

This case will be supported via private email as some confidential info is required.

Regards,

WeiChuan

[Wincent_Altera]

Hi Matt,

Your request has been routed to the correct team.
Will proceed to close this forum. Feel free to reach out to us in the future if you need any help.

Regards,

WeiChuan_Intel

[GODSPEED88]

When will there be an RMA# for an Advanced Replacement? Is there an avenue to get these cards replaced?

[Wincent_Altera]

Hi Godspeed,

For card replacement, 

1. If you are end customer, please contact your distributor
2. For Intel distributor, you might need to issue an Intel Premier Support (IPS case)
   https://www.intel.com/content/www/us/en/design/support/ips/training/welcome.html

Regards,
WeiChuan_Intel