ia-840f BittWare Failed Card Test

[Tran]

I am new in this FPGA environment and need help to get this BittWare ia-840f to pass the test and into operational.

I installed both files below from bittware.com along with oneAPI, Quartus Prime Pro.

bittware-csp-ia840f-2023.1-1.el8.rpm
bittware-sdk-2023.1-1.el8.rpm

I have been running the test below and keep getting the failures below.  I don't know where to touch and how to fix them.  I hope someone in this community can help me solve the issues.  I also attached the latest test log.

bw_card_test -p /usr/share/bittware-sdk/csps/ia840f/test_plans/IA-840F-card_test.yaml

2023-06-23T10:33:36.554000 IA-840F 8110098 INFO **** TEST SUITE FINAL PASS FAIL REPORT ****
2023-06-23T10:33:36.554000 IA-840F 8110098 INFO PASSED suite->FirmwareVersion
2023-06-23T10:33:36.554000 IA-840F 8110098 INFO PASSED suite->PCIe
2023-06-23T10:33:36.554000 IA-840F 8110098 INFO FAILED suite->TestLoop->Clocks
2023-06-23T10:33:36.554000 IA-840F 8110098 INFO FAILED suite->TestLoop->DDR4
2023-06-23T10:33:36.554000 IA-840F 8110098 INFO PASSED suite->TestLoop->Sensors
2023-06-23T10:33:36.554000 IA-840F 8110098 INFO FAILED suite->TestLoop
2023-06-23T10:33:36.554000 IA-840F 8110098 INFO FAILED suite

[Farabi]

Hello,

Can you file support request to bittware tech support? link: https://www.bittware.com/support/

Intel support dont have any idea about the bittware firmware.

regards,

Farabi

[Tran]

Farabi,

I did but the progress was slow.  Thank you.