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my xtu cant show package temperature

aqadr
Beginner
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3 Replies
Sebastian_M_Intel
Moderator
256 Views

Hello aqadr, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  
  • Use the paperclip icon to attach the report to the thread. 

2. Provide a screenshot of the full screen of the Intel® Extreme Tuning Utility (Intel® XTU), so we can see how the package temperature is missing. 

3. Please confirm also if these features used to work before, if yes, were there any hardware/software changes made before the issue started? 

 

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  

Sebastian_M_Intel
Moderator
256 Views

Hello aqadr,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   

 

Sebastian_M_Intel
Moderator
256 Views

Hello aqadr,  

  

I hope you are doing fine. We have not heard back from you, so we will close this inquiry. If you need further assistance, please feel free to post a new question.   

  

Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   

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