0xA0050053 error while trying to setup a Raid 1

[Atfinger]

 

Hello everyone.

I had two RAID 1 setups on my computer, one on an SSD for the operating system and another on an HDD for data.

One SSD started to show problems, so I decided to replace both drives with larger ones.

I followed the instructions from the link https://www.intel.com/content/www/us/en/support/articles/000005837.html and everything went smoothly until step 18, when the error 0xA0050053 occurred and the step could not be completed.

I saw that the same error was addressed in a previous post here in the community, but since that thread was closed, I'm opening a new question.

I am attaching screenshots of the error and the SSU report.

In response to the questions asked on 08-28-2024 in that thread, I inform:
2 – The disk that I am trying to create the RAID 1 contains the Windows installation;
3 – It is a custom PC (in my case);
5 – Despite the final message stating that the RAID 1 creation was successful, it was not created, and the secondary disk shows a message to "clear metadata."

Thank you for your attention.

[RandyT_Intel]

Hello Atfinger,

Thank you for sharing the system report and screenshots. I have reviewed the steps you followed, and it seems we are encountering issues completing the RAID setup. The error code 0xA0050053 in a RAID 1 setup typically indicates an unknown error occurred during the operation, preventing it from completing successfully.

There are several factors that could be causing this error:

• Outdated or incompatible drivers and firmware: These can often lead to such issues.
• Compatibility issues: There might be an issue with the compatibility of the drives or the RAID controller.
• Metadata on the drives: Based on your description, it appears that the disk shows clear metadata, which means existing metadata on the drives might need to be cleared before creating a new RAID volume.

We have an article on how to clear the metadata, but I need to confirm first if we can apply this method to this particular error when setting up RAID 1. I will attach the article for your reference for the meantime. Due to the complexity of your technical concern, I need to verify and confirm these steps internally before proceeding.

How to Clear Metadata Using Intel® RSTCLI with Intel®...

Please give me some time to prepare a troubleshooting guide. I appreciate your patience and understanding.

Thank you for your cooperation

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Atfinger]

Hello RandyT,

Thank you for your attention in resolving my issue with the IRST system.

I will be awaiting your guidance so I can reestablish the RAID 1 of my SSD drive.

Thanks

[RandyT_Intel]

Hello Atfinger,

May I confirm if you have already completed a backup?

You may try to rebuild RAID 1 in the BIOS UEFI environment. Once there, load the image you created on the RAID drive. Additionally, I wanted to confirm the current status of RAID 1, as you mentioned that the error message appears only on the second drive.

Before proceeding with these steps, please ensure that you back up all important data/image. I will attach an article that you can follow for rebuilding RAID 1.

Why Does the RAID 1 Fail after Replacing One Defective Disk?

How to Rebuild the RAID1 Volume

Let me know if this works.

Randy T. 

Intel Customer Support Technician

[Atfinger]

Hello Randy,

Currently, my operating system disk is in a non-RAID configuration, so I can't rebuild it.

The guidance to set the disk as non-RAID is item 9 in the link https://www.intel.com/content/www/us/en/support/articles/000005837.html . This was necessary because I was replacing the disks with larger ones and needed to change the partition sizes (item 14 in the link).

I have already transferred the data to the larger disk and am running the OS from a single disk.

As I mentioned in my first message, the error occurred during steps 17-18 of the instructions in the link, when I was trying to (re)create the RAID1 structure.

[RandyT_Intel]

Hello Atfinger,

Allow me to further research this matter, and I will get back to you with alternative solutions as soon as I have more information.

Thank you for your patience.

Randy T. 

Intel Customer Support Technician

[RandyT_Intel]

Hello Atfinger,

We are currently investigating your recent inquiry and need some additional information to proceed further. Could you please help us clarify the following points?

• You mentioned having two RAID 1 setups on your computer: one on an SSD for the operating system and another on an HDD for data. Based on the System Support Utility (SSU) report, we see the following: WD Green 2.5 240 GB with the OS: This drive does not appear to be in a RAID 1 configuration and seems to be a single drive. Could you please confirm if this is correct?

• 1 TB RAID 1 volume (2 HDDs): Will this setup remain unchanged, or are there any modifications planned?

1. Additionally, are you planning to convert the OS drive to a RAID 1 configuration?
2. Do you have backups of your data from both the OS drive and the 1 TB RAID 1 volume?
3. You mentioned seeing a similar error addressed in a previous community post. Could you provide us with the link to that thread so we can correlate it with your current issue?

Your prompt response will help us resolve your issue more efficiently. Thank you for your cooperation.

Randy T. 

Intel Customer Support Technician 

[Atfinger]

Hello Randy,

I HAD two RAID 1 setup, one with a 120GB SSD (containing the OS) and one with a 1TB HDD (with the data). One of the SSDs (120GB) stopped working without any prior warning, so I decided to replace that setup with 240GB SSDs (which I expected to work in RAID 1, just like the previous ones).

I followed the steps from the Intel link (which I’ve already posted here), and after resizing the partitions to use the full volume of the new disk (and not just the 120GB of the old disk), the error occurred when I tried to re-establish the RAID 1 structure between the two 240GB disks using the IRST software.

I generated the SSU report after all the events, which is why the 240GB disk is not in RAID 1 (which was my original intention if the error hadn’t happened) and the operating system is running only on that disk.

Regarding your follow-up questions:

I do not intend to alter the RAID 1 structure of the 1TB HDDs, nor transfer the operating system to those disks.
I don’t have a backup of the 1TB disk, but I can make one of the 240GB disk.

The post with the same error, which I mentioned in the ticket, is at this link: https://community.intel.com/t5/Rapid-Storage-Technology/Error-0xA0050053-while-trying-to-setup-a-Raid-1/m-p/1618916

To summarize everything, I have a 240GB SSD in a single disk setup simply because of the error I reported, which prevented me from restoring the previous configuration I had. My goal has always been to have the OS in RAID 1 (240GB SSD) and the data in RAID 1 (1TB HDD).

[RandyT_Intel]

Hello Atfinger,

Thank you for clarifying everything. I will now forward this information internally. I will get back to you once I have the recommendation from our team. Kindly give us some time to review and assess this data and check the link you provided.

Thank you for your patience.

Randy T. 

Intel Customer Support Technician