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L_2
Beginner
1,811 Views

Can't enable HDD drive optimization : unknown error (0xA001004E)

I have 2 ssd and 1 hdd, 1 ssd for OS ,1 ssd for accelerate the hdd.

when enable the srt, show error below. already try many times.

disk manage

0 Kudos
6 Replies
n_scott_pearson
Super User Retired Employee
74 Views

Let me restate the questions so that they are unambiguous:

  1. With the arrival of support for Intel Optane Memory, has Intel dropped support for Intel Smart Response Technology? That is, has Intel dropped support for accelerating the performance of a HDD using all or part of a SSD?
  2. If not, why is Lecan unable to accelerate his HDD using his SSD?

...S

idata
Community Manager
74 Views

Lecan: Thank you very much for contacting the Intel® communities. We will do our best in order to assist you with this subject.

 

 

In order to try to fix this problem, please click on the SSD, then select "Disable Acceleration" and after that "Reset to available" and then try setting up Intel® SMART Response Technology again

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

L_2
Beginner
74 Views

already try this, still show the error.

PHind1
Beginner
74 Views

I am having same problem. Computer was purchased in 2012 with Windows 7 initially installed and RST acceleration (using Corsair 64G SSD) functioning fine. With Windows 10 release, I upgraded HDD more than a year ago and again, Intel RST acceleration of HDD (with same SSD) functioning completely fine. With passage of time, C drive required replacement. Installed brand new HDD and did a clean install of Windows 10 64 bit. Computer back up and running. Downloaded most recent version of Intel RST. Attempting to accelerate HDD using same SSD. When do so, consistently receive following error message: "0xA001004E): An unknown error occurred while an operation was in progress. The operation could not be completed." Have turned off Windows Defender anti-virus temporarily during RST file download and install per other posts. Did not resolve issue. Uninstalled RST and downloaded older version 14.8.0.1042 per other post suggestions. Still same error message. Have searched far and wide with no solution found. Give up on acceleration? Has been great feature these past 5 years.

idata
Community Manager
74 Views

Lecan: We are sorry to hear the problem persists.

 

 

In order to do further research on this matter:

 

What is the model of the motherboard?

 

If this is a laptop, what is the model of the laptop?

 

Please provide the SSU report:

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

Once you get the report, please save it as a file and attach it to the thread.

 

 

Any questions, please let me know.

 

 

ErrorMagnet: Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

 

https://communities.intel.com/community/tech https://communities.intel.com/community/tech

 

 

Let me apologize for any inconvenience.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
74 Views

Lecan: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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