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DPC_WATCHDOG_VIOLATION caused by iaStorVD.sys

PTTsai
Beginner
1,195 Views

 My laptop is ASUS TUF FX507ZV, few months ago I added an additional SSD on it. After that, my PC crashes at random intervals  with a DPC_WATCHDOG_VIOLATION BSOD. Also, my additional SSD will disconnect and disappear after reboot - I need to reboot PC again to make system recognize it.

 

 I read the minidump file, it shows that the crash is caused by iaStorVD.sys. By far, I have tried updating IRST driver and BIOS to the lasted version, also ran sfc/scannow but the issue is still not fixed.

 

 Any advise for solving this issue? Thank you for your help.

 

dump file: HERE (dropbox)

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4 Replies
Alberto_R_Intel
Employee
1,151 Views

PTTsai, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In reference to this scenario, we will do further research on this topic to try to find a possible solution for this situation. As soon as I get any updates, I will post all the details on this thread.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Employee
1,096 Views

Hello PTTsai, I just received an update on this matter.


While we are still working on this scenario, we just wanted to check:


Can you please confirm what is the Intel® RST version you are currently using? 

Could you please provide the SSD specifications as well?


Regards,

Albert R.


Intel Customer Support Technician


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PTTsai
Beginner
1,083 Views

Thank you for updating!

 

The Intel® RST version:  19.5.2.1049.5

 

The SSD specifications:

TeamGroup MP34 2TB

Model name: TEAM TM8FP4002T

Interface: PCIe 3.0 x4
Protocol: NVMe 1.3

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Alberto_R_Intel
Employee
1,064 Views

PTTsai, You are very welcome. Thank you very much for providing that information.


We will now continue working on this matter and provide a response as soon as possible.


Regards,

Albert R.


Intel Customer Support Technician


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