Error Code 0xA0080000 and 0xA00906B3 when Windows 11 Dev Drive mounted

[LdBeth]

With RST driver 18.7.6.1919.3 and Windows 11 23H2 build 22631.4112, whenever after a Windows Dev Drive has been mounted, start Intel Optane Memory and Storage Management will fail to start with these errors, until the Dev Drive been unmounted and reboot.

[DeancR_Intel]

Hi LdBeth,

Thank you for posting in the community! Apologies for the delay on my response.

Please try the following steps on these links for reference:

Error Codes 0xA0070021, 0xA0080003, 0xA0080005, 0xA0080006, or... (intel.com)

Error Code 0xA00906B3 - Intel® RST Service Disruption

Let us know if you encountered any issues.

Best regards,

Dean R.

Intel Customer Support Technician

[LdBeth]

Hi, I have read the support articles and it did not solve the problem I have.

The Inte Optane Memory and Storage Management itself works fine, it is just whenever Windows Dev Drive is mounted the app would fail to start, and the Intel Optane + HDD device seems still work, and after a reboot without mounting the dev drive the management app can start normally again. Reinstall RST driver does not fix that, and the BIOS settings are all right. Both the BIOS from vendor and the chipset driver is also the latest (Z590-C/ac from ASRock if that matters).

Also, I believe the second article is quite outdated as I didn't find any RstMwRpc services on Windows 11, and the closest thing I can find is Intel(R) Optane(TM) memory service and start that manually gives a "it starts and then stopped" message and does not fix the management app.

From what I observed, it is Windows Dev Drive conflicts with the Optane Memory Management App.

Thanks

[DeancR_Intel]

Hi LdBeth,

I suggest trying this step. Here's the link for reference:

How to Remove Intel® Rapid Storage Technology (Intel® RST)...

Try to install it again and let us know if you encountered any issues.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi LdBeth,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[LdBeth]

Hi, Dean

I have disabled Optane Memory volumes and revert back to AHCI in BIOS, there is no VMD support from the motherboard, the problem persists that is whenever the Windows Dev Drive is mounted the Intel Optane Memory and Storage Managment app failed to start and gives the same two errors.

Thanks.

LdBeth

[DeancR_Intel]

Hi LdBeth,

This is an acknowledgement message, do please wait for our higher ups working on this to be able to provide a resolution to your request.

Please do give us more time to this, we will get back to you possibly when we have the necessary information with regards to your issue. 

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi LdBeth,

Just to add, Windows Dev Drive is a functionality that Microsoft developed as part of Windows 11.

To be clear, is the error codes you're referring to is with Intel Optane Memory and Storage Management software or Windows Dev Drive?

You mentioned that Intel Optane and + HDD device seems to work, does it mean that you have an Intel Optane SSD and accelerated the HDD with it via Intel RST driver? Or do you have a RAID array setup via Intel RST?

To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
• Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."

• When the scanning is complete, click "Next."
• Click "Save."
• Please send the saved file to us here or via email if you prefer.

Best regards,

Dean R.

Intel Customer Support Technician

[LdBeth]

Thanks for the reply,

> is the error codes you're referring to is with Intel Optane Memory and Storage Management software or Windows Dev Drive?

It is from Intel Optane Memory and Storage Management software, or the RST driver system service underlaying it.

> does it mean that you have an Intel Optane SSD and accelerated the HDD with it via Intel RST driver?

I have an NVMe Optane Memory 32GB M.2 (not M10 Series), and an 1.9TB accelerated HDD. However the error message persists with the acceleration disabled.

> To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

The system info will be posted to here later today.

[LdBeth]

Here is the system report generated by SSU

[DeancR_Intel]

Hi LdBeth,

I will coordinate this to our engineers for further investigation.

Please do give us more time to this, we will get back to you possibly when we have the necessary information. 

Best regards,

Dean R.

Intel Customer Support Technician

[IntelSupport]

Hi LdBeth,

Please note due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help.

You may also find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html ) helpful to address your request.

Thank you for understanding.

Regards,

Vikas

[ManoranjanDas]

Hi Qifan,

Greeting from Intel!

Kindly share the Intel Optane memory model details and confirm which drive is generating this error message.

Unfortunately, the Intel® OptaneTM Memory H10 has end of interactive support. Please refer to this link for more information about it. https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html

Thank you for your support and understanding!

Regards,

Manoranjan.

Intel Customer Support

[ManoranjanDas]

Hello Qifan,

Greeting from Intel!

We are following up, just checking if you found the information we provided. Please confirm so we can continue assisting you.

Best regards,

Manoranjan.

[LdBeth]

Manoranjan,

Thank you for the response, I understand the Optane Memory series has reached end of support. However, the error message is irrelevant to the Optane Memory, as completely disable and physically remove the Optane Memory from the system could still reproduce the same error so I'd guess the issue is with the RST driver itself not compatible with Windows 11 Dev Drive.

I'm reaching out only to see if there will be any future plan to release updates to RST driver for 11th gen Intel Core platforms and see if other users might have encountered same issue.

Regards,

LdBeth

[DeancR_Intel]

Hi LdBeth,

Apologies for the delay on my response. The latest drivers that we have are those available here: 

Support for Intel® Rapid Storage Technology (Intel® RST) and any driver updates will be posted there in the future.

Also, please be advised that there are Intel drivers, and your OEM might have customizations specific to their product and it's best to check your OEM website for any driver updates.

Here's the link for your reference:

Support | iBUYPOWER®

ASRock > Support

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi LdBeth,

I'm following up to find out if you experience any issues. I'm not able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi LdBeth,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician