Failed Drive in Raid 1 volume

[SC913]

While I wait for help in opening a support ticket, maybe someone here can help with my issue. 

My properly functioning Raid 1 volume, consisting two matching Toshiba 8tb drives was full. 

Two 16tb Seagate IronWolf hard drives purchased to increase capacity of the Raid 1 volume.

Removed one of the 8tb drives, reboot, verified that Intel Optane Memory and Storage Management App (version 18.1.1037.0 driver version 17.11.3.1010) showed the volume as degraded.

Powered off computer, installed one of the new 16tb drives, reboot.

Intel app showed the new drive, and I began the process of repairing the volume.   Reached somewhere near 15% and the processed stopped. The app showed the status of the new drive as Failed.

Tried this twice more with the same results.  Tried the other 16tb drive, same results, always ended with a status of Failed.

Used a Seagate utility to verify the drives were not damaged.

Used a SATA to USB device to mirror one of the 8tb drives to one of the new 16tb drives.  This was successful.

Installed the mirrored 16tb drive, verified data was good.  Re-partitioned the 8tb partition to full capacity of the 16tb drive.

Removed the remaining installed 8tb drive.  Changed the drive letter of the 16tb drive to match that of the old Raid volume.

Used the Intel App to create a new Raid 1 volume based on the new 16tb drive.   Successful.

Installed the second 16tb drive.  Intel App showed the new drive and showed the Raid 1 volume as degraded. 

Started the process of repairing the volume.   After 24 hours or so the process finished but the status of the second 16tb showed as Failed. 

Removed the first 16tb drive and verified that the  second “Failed” 16tb drive did not appear on the Windows Disk Management utility.  It did show on the Seagate App and it tested to be good.

Currently both 16tb drives are installed, one continues to show up as Failed in the Intel App, both appear good in the Seagate app.  The second drive is not seen by Windows 11 anywhere, but  it is visible in the BIOS.

I’m at a loss as to what the next step is to restore my system to a fully functional Raid 1 volume with 16Ttb capacity.

[Alberto_R_Intel]

C913, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

We will do further research on this subject in order to try to find a possible solution for this scenario. For us to be able to do that we just wanted to confirm a few details about your system:

Is your computer updated in terms of BIOS, drivers, and Windows*?

Could you please provide a screenshot of the console where we can check the RAID status?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[SC913]

Alberto:

As best as I can tell, my computer is fully updated.

I've attached the items you've requested. 

[Alberto_R_Intel]

SC913, Thank you very much for providing that information, the SSU report, and the pictures.

We will now do further research on this matter. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[SC913]

I look forward to a solution. 

[Alberto_R_Intel]

Hello SC913, I just received an update on this matter.

While we are still working on this scenario, we just wanted to confirm, the original RAID, was created using the Intel® RST tool, the BIOS options, or any other tool?. Please provide a detailed description of the configuration.

Regards,

Albert R.

Intel Customer Support Technician

[SC913]

Yes.  The original RAID volume was created with the Intel RST tool that came with the computer.  I can't offer any more details on the original RAID volume, as it no longer exists within the computer.    

[Alberto_R_Intel]

SC913, Thank you very much for confirming that information.

We will continue working on this matter, we will provide a response as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello SC913, I just received an update on this matter.

After reviewing this scenario, based on the fact that the original RAID does not longer exists, in that case, our recommendation is to create a new one from scratch using the User Guide Section 4.5 Create Volume:

https://www.intel.com/content/dam/support/us/en/documents/technologies/intel-rst-installation-and-user-guide.pdf

Regards,

Albert R.

Intel Customer Support Technician

[SC913]

Albert:

As I clearly stated in my original post, I've already done that.   Both the original volume that I attempted to rebuild with the larger drives and the new RAID volume I created ended up with the Failure status. 

Please continue to find a solution for me.   

[Alberto_R_Intel]

SC913, Thank you very much for letting us know those results.

Yes, we will continue with our research on this matter. As soon as I get further details, I will post all the information on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello SC913, I just received an update on this matter.

In reference to this topic, based on the screenshot you shared, the drive itself is the one reporting issues. So, we just wanted to confirm, if you have the option to test a different drive, and once you get the chance to let us know the results? 

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello SC913, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[SC913]

Yes, I saw your response.

Here's the issue.  As explained in the original  post, I tried doing this two ways.  First by upgrading an existing RAID volume and second, by creating a new RAID volume.

When I first saw the Failed disk report from the Intel App, I contacted Seagate.   They told me to use their utility (app) to determine the state of the drive.   I did this for both drives and they both passed.  I.e. no failure. 

I used the drive that was reported by the Intel app to be failed, to mirror the existing RAID volume.  Took a long time but it was successful, thus confirming (in my mind) that the drive was indeed good. 

I used the second (at that point in time, unused) drive (same model) to create the new RAID volume as the second drive to this new RAID volume.   Using the mirrored drive as the first drive of the new RAID volume.    It is at this point that I'm stuck.  Again, the intel app is reporting the second drive to be failed, whereas the Seagate utility says it is good. 

Thus it appears to be the problem is related to the Intel app, as both drives pass the Seagate Utility and one that was previously reported as failed by the Intel app has been working fine for a couple of weeks now.   It's just that this first drive is part of a degraded RAID volume. 

Please bump this up the chain and see if someone can help me. 

[Alberto_R_Intel]

C913, Thank you very much for clarifying those details.

We will continue working on this scenario and provide any updates on this thread as soon as they become available.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello C913, I just received an update on this matter.

While still working on this scenario, we just wanted to let you know there is a new HSA version has been published in MS Store v.10.0.1042.0.

Please attempt a new RAID 1 creation using the updated application and once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[SC913]

Albert:

Thanks for the update.  I've searched the Microsoft store for Intel HSA and can't find a match for that.  Can you provide a link?  or at least decode "HSA"?

You indicate I should create a new Raid 1... I understand that If if do that, the data on the current Raid 1 volume will be lost.  Is that the case?

[Alberto_R_Intel]

C913, You are very welcome, thank you very much for your response.

Sure, I will verify and share the link for you to be able to download the updated application. And also, I will confirm if in fact the data on the current Raid 1 volume will be lost or not. I will provide a response as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello C913, I just received an update on this matter.

Below you will find the link for the tool. Before doing any changes, please back up all the important information you may have on the RAID 1 volume you are using. The usage of this tool is just needed if the RAID you are currently working with is actually faulty:

https://apps.microsoft.com/store/detail/intel%C2%AE-optane%E2%84%A2-memory-and-storage-management/9MZNG5HZWZ1T?hl=en-us&gl=us&activetab=pivot%3Aoverviewtab

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello SC913, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[SC913]

I missed your previous message with the link (which doesn't work by the way), so I've not had time yet to try the new version.   Which I hope is the one I found - Intel Optane Memory and Storage Management.   The only identifying version number I can see is 0/1/5/10.  Is this the latest version you refer to?