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WD81
Beginner
120 Views

Hibernation fails with latest Intel RST driver

I got a HP notebook with a 512GB Intel® Optane Memory H10 with Solid State Storage drive. Before upgrading to Windows 2004 or 20H1 everything was fine, except one thing: Windows was unable to create crash dump files if the Optane module was on. But I lived with this, because there were no BSOD's and there was no need to create crash dump files.

Since upgrading first to Windows 10 2004, and later to 20H1 the computer started to crash while it was trying to hibernate. No other times, only when it started the hibernation process. If the lid of the computer was open, then the display went black, but after a few second the display turned back on and showed the login page. If I logged in, there was only one error in the system Event Log from volmgr source, event id 45: "The system could not sucessfully load the crash dump driver". There's no third party encryption software on the computer. This error does not occur at every hibernation, only after the 3rd or 4th. In this case if I restart the computer the cycle restarts and the first few time the hibernation completes.

If I don't restart the computer after this error, then after a few minutes it crashes and restarts by it's self and generates a minidump with DRIVER_POWER_STATE_FAILURE in ntkrnlmp.exe.

If I revert the driver of the Intel Chipset SATA/PCIe RST Premium Controller and the Intel RST Managed Storage Controller back to Microsoft's own driver then everything works fine, no sign of the error, but in this case I need to disable the Opatne module.

I read in the release notes of the 18.0.1.1138 version of the Intel driver (https://downloadmirror.intel.com/29978/eng/Release_Notes_18_0_1_1138.pdf), that this was a known bug (ID: 1307410586, "Intermittent BSOD DRIVER_POWER_STATE_FAILURE (9f)
observed during S4"), so I installed this driver, but the error still exists: occasionally the hibernation fails.

What can I do? I can live with Microsoft's driver, but this way I loose the opportunity to use the Optane module. Any help would be appreciated.

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7 Replies
Victor_G_Intel
Moderator
112 Views

Hello WD81,

 

Thank you for posting on the Intel® communities.


To better assist you please provide the following reports and information to continue with your support.


-Please run the following tool and attach the report generated.  

   

-Intel® System Support Utility (Intel® SSU)

 

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".  

 

- Please use the instructions in the link below and attach the report generated by your Intel® Rapid Storage Technology (Intel® RST) to your next response.

 

System Reports for Intel® Rapid Storage Technology

 

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

 

- Did you try with our drivers only or with HP drivers as well?

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician 

 


WD81
Beginner
107 Views

Hi Victor,

Thank you for your reply. I attached the output of the SSU, but I don't have the Intel® Rapid Storage Technology application installed. I only got the Intel Optane Memory and Storage Management app, since it replaced the Intel RST app a while ago.

And about the drivers: HP provided a driver with version number 17.5.2.1024, and this is the latest for my computer. I upgraded this version to 18.30.1.1138, which I downloaded from Intel's downloadcenter.

Victor_G_Intel
Moderator
78 Views

Hello WD81,

 

Thank you for posting on the Intel® communities.

 

In this case, based on the information you have provided, we need to inform you that the driver version 18.0.1.1138 that you have installed is not compatible with your laptop’s chipset, and unfortunately, there is a warning message that pops up once you’re about to install this driver, the message lets the user know that once installed the driver cannot be uninstalled, since it will become part of the operating system.


Based on your current situation the options that you have available are the following:


  • Stay with this configuration and with the unforeseen issues that might come with it.


  • Complete a clean installation of the operating system and stick with the drivers from HP once the computer is restored and updated.


  • Reset the computer to factory settings


Regards,

 

Victor G.

Intel Technical Support Technician


WD81
Beginner
73 Views

Hi Victor,

Unfortunately, no good news. Now I'm in state of the first suggestion and the crashes are coming at least once a day.

If I reset the computer it will revert to Windows 10 version 1909, the problem will be gone, but sooner or later I have to update Windows, so the problem will surface again.

If I do a clean install now, the Windows will stay on the current version (20H2), the driver will revert to 17.5.2.1024 and the problem will be the same.

Is there any way to turn on some logging in the driver to see what is happening when Windows crashing?

Victor_G_Intel
Moderator
67 Views

Hello WD81,

 

Thank you for posting on the Intel® communities.

 

Please allow us to do further research on our end in regards to your situation, and we will update the thread as soon as possible.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
61 Views

Hello WD81,

 

Thank you for posting on the Intel® communities.

 

Can you please provide a screenshot from your system’s Intel® Optane™ Memory and Storage Management console? Attached to this message you will find an example of the screenshot we need

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician  

 

WD81
Beginner
3 Views

Hi Victor!

I attached the screenshot. If you need screenshots from the other pages of the console, then please let me know$