I get the following error msg every time I open Chrome: intel optane(tm) memory pinning unable to load dll iaStorAfsServiceApi.dll...

[rwboyd]

I've updated chrome, windows, all manufacturer updates.. nothing has fixed it .. very annoying.. 

Can't start the service manually either, it shut down right away.??

Help! 

[LeonWaksman]

1. This is caused by Windows 10 1903 update.
2. To fix this click on Windows key + x.
3. Click on Apps and Features.
4. Select "Intel Optane Memory and Storage Management" or "Optane Memory Extension" (on the right pane).
5. Click on Advanced Options , then click Repair and then Reset. If you don't see Advanced Option, click on Modify, then Next and then Repair.

Leon

[rwboyd]

hmm,

Only see Intel Optane Pinning Explorer Extensions

and when I click Modify it pops up saying, please wait while windows configures then disappears???

[LeonWaksman · Accepted solution]

Please just uninstall the Optane Pinning Explorer Extensions. https://www.intel.com/content/www/us/en/support/articles/000030517/memory-and-storage.html

Leon

[ZMing16]

Hi, I am unable to install or uninstall the the Optane Pinning Explorer Extensions. And the system shows that "trying to use a network source that is not available". How to solve it? Thanks!

[LeonWaksman]

Hello @ZMing16​ 

1. This thread is closed. Please open thread of yours and describe your problem.
2. Please describe your software and hardware.
3. Do you have Intel RST driver installed? If yes which version?
4. Are you using Optane memory for HDD acceleration?

Leon

[ZMing16]

1. Thanks
2. My hardware is Dell Precision 7530, and this problem occurs once the google chrome starts.
3. Yes, and the RST version is 17.5
4. Yes, I'm using Optane memory for HDD acceleration