IRST - Drive Kicked out of Array Even Though it is Present

[Sieve]

Hi,

I've got a situation with Win 10 IRST v 17 where I removed a HD, imaged it out, put it back and now the RAID1 is broken.  The drive is kicked out of the array and it added a colon-zero (:0) to the SN of the drive.  I can seem to do anything to fix it.  There is no Ctrl-I option upon boot.  There doesn't seem to be guidance or things to click on...  Please help.  Thank you.

Please see attachments.  The .txt file is the Everything output from SSU (Intel System Support Utility).

Regards,

Bill

[ACarmona_Intel]

Hello Sieve,

Thank you for posting in our communities.

I will raise the case with our engineers for further guidance, and I will provide you with an update as soon as I have their response.

Thank you so much for your patience.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Sieve,

Thank you so much for patiently waiting on our response.

To address your concern, please follow our Recovering a RAID 0 Volume Failure Using Intel® Rapid Storage Technology article. 

And just a heads up: Please ensure you have a backup of your important data before attempting these steps, as manipulating RAID arrays can lead to data loss. 

By the way, if you have any questions, please let me know.

Best regards,

Carmona A.

Intel Customer Support Technician

[Sieve]

This is a RAID 1 not RAID 0

[ACarmona_Intel]

Hello Sieve,

Thank you so much for the quick response and for the clarification.

We will double-check the issue again and get back to you as soon as possible.

Thank you for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

 Hello Sieve,

Thank you for patiently waiting on our response.

After looking into our case further, it seems that we require more details in order to thoroughly look into the problem and provide you with an appropriate recommendation:

In light of that, kindly provide the following details below:

1) Is the system for personal or business use? May we have the exact model?

2) Do you have backups of your data in the RAID array?

3) Does the original RAID 1 setup also have the OS installed in the RAID 1 array? The single drive not in the array "ST2000DM008-2FR102" appears to have a drive C, which we assume is the OS. Is that correct?

4) When you pulled out one of the drives for imaging, did you do the imaging on another computer?

Thank you so much again for your understanding, and we look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Sieve, 

Again, after looking into our case further, it seems that we require more details in order to thoroughly look into the problem and provide you with an appropriate recommendation:

In light of that, kindly provide the following details below:

1) Is the system for personal or business use? May we have the exact model?

2) Do you have backups of your data in the RAID array?

3) Does the original RAID 1 setup also have the OS installed in the RAID 1 array? The single drive not in the array "ST2000DM008-2FR102" appears to have a drive C, which we assume is the OS. Is that correct?

4) When you pulled out one of the drives for imaging, did you do the imaging on another computer?

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Sieve, 

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Sieve, 

I apologize for our previous response and recommendation. As we need to gather information from the earlier questions to address the issue with the RAID 1 system. Since we haven't received a response from you, I will be closing this thread. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician