Intel Optane Storage and Management Application fails to launch every time

[BDD01]

I am trying to use Intel RST to setup a RAID1 array as a data drive, (i.e. NOT the boot drive). Windows is running on the boot drive successfully without issues. motherboard: ASUS Prime H670, CPU: 12th Gen Intel(R) Core(TM) i5-12600K. I previously had the same setup working on the same hardware, using the same drives, but I am doing a fresh windows install and trying to set everything up from scratch.

After installing the storage and management application, I get the following error every time I try to run it.

I have tried running as admin, and doing several reboots. Still get the same error every time.

I also downloaded and ran v18.7.6.1010.3 of Intel® Rapid Storage Technology Driver Installation Software to make sure my drivers were up to date.

The RAID1 array is configured via the bios and everything looks good there. But windows disk management does not see the drive/array at all, and I cannot open the management app.

Any suggestions are appreciated.

[BDD01 · Accepted solution]

I managed to solve it myself. The issue was the "SetupRST.exe" v18.7.6.1010.3 tool. Whatever driver it was installing would not allow the RAID array to be seen by windows nor would it allow the Optane Storage and Management Application to launch. I even uninstalled and reinstalled using that tool multiple times without success.

What eventually did work, was digging up a post on an HP support forum as HP apparently released their own RST driver install tool. (note, I am not using any HP hardware, but the tool only seems to install RST drivers so it was fine)

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Intel-RST-VMD-managed-controller-09AB-Driver-is-out/td-p/8920959

Running the exe provided there installed what I assume was an older version of the RST driver. Once that was in, the RAID array was recognized by Windows Disk Management, and the Optane Storage and Management Application worked as expected.

I do not know for sure if the HP tool is the best route, or if you just need some older drivers from any source, but this worked for me. Just one more reason to release drivers directly and NOT rely on exe based installers. I get that they're more acceptable for non-technical end users, but at least release all of the drivers separately as well.

[JohnM_Intel]

Hello BDD01,

I sincerely apologize that you are encountering Error Code: 0xA00906B3. I understand how frustrating this experience can be, and I’ll be glad to help investigate this further. To properly assess the issue and provide the most accurate troubleshooting steps, I’ll need to gather a bit more information from you.

Could you please provide the following details:

• What was the previous Intel® RST version installed before the upgrade?
• What is the make and model of your desktop system?
• Is Intel® Optane™ Memory enabled on your system?
• What is the exact model of your RAM

To further assist you, I kindly request that you download and execute the Intel System Support Utility (SSU) in order to provide me with a complete system specification, which will enable me to assist you in reviewing your system information.

• Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Once we have this information, we can proceed with the next steps to isolate and resolve the issue.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello BDD01,

Thank you for sharing that you were able to resolve the issue by following the steps provided by the HP Community. I’m glad to hear that everything is now working properly.

Since the issue has been resolved, I will proceed with closing this thread. Thank you for sharing the steps you took, as this may also help other users.

If you need further assistance in the future, please don’t hesitate to reach out.

Regards,

John M.

Intel Customer Support Technician