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RPuck1
Beginner
1,372 Views

Intel RST Not Running after upgrade to Windows 10.

I recently upgraded my HP PC to Windows 10. After the upgrade, it woudl no longer run, system try icon just said Intel RST Not Running. When I tried lo open the application, got a Windows error message that is stopped working. I downloaded the latest version, and tried to install it but the installation failed. Following are the contents of the log. Any ideas? If this is not running does that mean I am no longer maintaining the RAID volume I had setup?

=== Verbose logging started: 8/26/2015 7:56:38 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\Bob\Desktop\SetupRST.exe ===

MSI (c) (94:80) [07:56:38:871]: Resetting cached policy values

MSI (c) (94:80) [07:56:38:871]: Machine policy value 'Debug' is 0

MSI (c) (94:80) [07:56:38:871]: ******* RunEngine:

******* Product: C:\Users\Bob\AppData\Local\Temp\IIF382C.tmp\RST_x64.msi

******* Action:

******* CommandLine: **********

MSI (c) (94:80) [07:56:38:881]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (94:80) [07:56:38:881]: Grabbed execution mutex.

MSI (c) (94:80) [07:56:38:883]: Cloaking enabled.

MSI (c) (94:80) [07:56:38:883]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (94:80) [07:56:38:884]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (FC:1C) [07:56:38:886]: Running installation inside multi-package transaction IIF_MSI

MSI (s) (FC:1C) [07:56:38:886]: Grabbed execution mutex.

MSI (s) (FC:94) [07:56:38:889]: Resetting cached policy values

MSI (s) (FC:94) [07:56:38:889]: Machine policy value 'Debug' is 0

MSI (s) (FC:94) [07:56:38:889]: ******* RunEngine:

******* Product: C:\Users\Bob\AppData\Local\Temp\IIF382C.tmp\RST_x64.msi

******* Action:

******* CommandLine: **********

MSI (s) (FC:94) [07:56:38:891]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (FC:94) [07:56:38:917]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2

MSI (s) (FC:94) [07:56:38:920]: File will have security applied from OpCode.

MSI (s) (FC:94) [07:56:38:931]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\Bob\AppData\Local\Temp\IIF382C.tmp\RST_x64.msi' against software restriction policy

MSI (s) (FC:94) [07:56:38:933]: Note: 1: 2262 2: DigitalSignature 3: -2147287038

MSI (s) (FC:94) [07:56:38:933]: SOFTWARE RESTRICTION POLICY: C:\Users\Bob\AppData\Local\Temp\IIF382C.tmp\RST_x64.msi is not digitally signed

MSI (s) (FC:94) [07:56:38:935]: SOFTWARE RESTRICTION POLICY: C:\Users\Bob\AppData\Local\Temp\IIF382C.tmp\RST_x64.msi is permitted to run at the 'unrestricted' authorization level.

MSI (s) (FC:94) [07:56:38:980]: MSCOREE not loaded loading copy from system32

MSI (s) (FC:94) [07:56:39:370]: End dialog not enabled

MSI (s) (FC:94) [07:56:39:370]: Original package ==> C:\Users\Bob\AppData\Local\Temp\IIF382C.tmp\RST_x64.msi

MSI (s) (FC:94) [07:56:39:370]: Package we're running from ==> C:\WINDOWS\Installer\832f669.msi

MSI (s) (FC:94) [07:56:39:426]: APPCOMPAT: Compatibility mode property overrides found.

MSI (s) (FC:94) [07:56:39:517]: APPCOMPAT: looking for appcompat database entry with ProductCode '{205AE40D-8AD7-4F29-A430-DD2168DA562D}'.

MSI (s) (FC:94) [07:56:39:517]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (FC:94) [07:56:39:522]: Machine policy value 'TransformsSecure' is 0

MSI (s) (FC:94) [07:56:39:522]: User policy value 'TransformsAtSource' is 0

MSI (s) (FC:94) [07:56:39:523]: Machine policy value 'DisablePatch' is 0

MSI (s) (FC:94) [07:56:39:523]: Machine policy value 'AllowLockdownPatch' is 0

MSI (s) (FC:94) [07:56:39:523]: Machine policy value 'DisableLUAPatching' is 0

MSI (s) (FC:94) [07:56:39:523]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (s) (FC:94) [07:56:39:523]: APPCOMPAT: looking for appcompat database entry with ProductCode '{205AE40D-8AD7-4F29-A430-DD2168DA562D}'.

MSI (s) (FC:94) [07:56:39:523]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (FC:94) [07:56:39:523]: Transforms are not secure.

MSI (s) (FC:94) [07:56:39:523]: Note: 1: 2205 2: 3: Control

MSI (s) (FC:94) [07:56:39:523]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\Bob\Intel\Logs\IntelRST_MSI.log'.

MSI (s) (FC:94) [07:56:39:523]: Command Line: PRODUCTFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology REBOOT=ReallySuppress ADDLOCAL=DriverFeature,ServiceFeature,UIFeature,TrayFeature CURRENTDIRECTORY=C:\Users\Bob\Desktop CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=10388

MSI (s) (FC:94) [07:56:39:523]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{EA8EC948-AECE-44FA-AC32-75513DD71D1A}'.

MSI (s) (FC:94) [07:56:39:523]: Product Code passed to Engine.Initialize: ''

MSI (s) (FC:94) [07:56:39:523]: Product Code from property table before transforms: '{205AE40D-8AD7-4F29-A430-DD2168DA562D}'

MSI (s) (FC:94) [07:56:39:523]: Product Code from property table after transforms: '{205AE40D-8AD7-4F29-A430-DD2168DA562D}'

MSI (s) (FC:94) [07:56:39:523]: Product not registered: beginning first-time install

MSI (s) (FC:94) [07:56:39:523]: Product {205AE40D-8AD7-4F29-A430-DD2168DA562D} is not managed.

MSI (s) (FC:94) [07:56:39:524]: MSI_LUA: Credential prompt not required, user is an admin

MSI (s) (FC:94) [07:56:39:524]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

MSI (s) (FC:94) [07:56:39:524]: Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (s) (FC:94) [07:56:39:524]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (FC:94) [07:56:39:524]: Adding new sources is allowed.

MSI (s) (FC:94) [07:56:39:524]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

MSI (s) (FC:94) [07:56:39:524]: Package name extracted from package path: 'RST_x64.msi'

MSI (s) (FC:94) [07:56:39:524]: Package to be registered: 'RST_x64.msi'

MSI (s) (FC:94) [07:56:39:524]: Note: 1: 2205 2: 3: Error

MSI (s) (FC:94) [07:56:39:533]: Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (s) (FC:94) [07:56:39:533]: Machine policy value 'DisableMsi' is 0

MSI (s) (FC:94) [07:56:39:533]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (s) (FC:94) [07:56:39:533]: User policy value 'AlwaysInstallElevated' is 0

MSI (s) (FC:94) [07:56:39:533]: Product installation will be elevated because user is admin and product is being installed per-machine.

MSI (s) (FC:94) [07:56:39:533]: Running product '{205AE40D-8AD7-4F29-A430-DD2168DA562D}' with elevated privileges: Product is assigned.

MSI (s) (FC:94) [07:56:39:533]: PROPERTY CHANGE: Adding PRODUCTFOLDER property. Its value is 'C:\Program Files\Intel\Intel(R) Rapid Storage Technology'.

MSI (s) (FC:94) [07:56:39:533]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.

MSI (s) (FC:94) [07:56:39:533]: PROPERTY CHANGE: Adding ADDLOCAL property. Its value is 'DriverFeature,ServiceFeature,UIFeature,TrayFeature'.

MSI (s) (FC:94) [07:56:39:533]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\Bob\Desktop'.

MSI (s) (FC:94) [07:56:39:533]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.

MSI (s) (FC:94) [07:56:39:533]: PROPE...

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2 Replies
Jose_H_Intel1
Employee
91 Views

Please provide the model of your system and Intel® Rapid Storage Technology version you are using.

CNigg
Beginner
91 Views

I also have the same problem. Ran fine on exact same hardware but Windows 7. It is an HP Z200 workstation. From Programs and Settings, the version is 9.6.0.1014. I use it to optimize the performance of a 256GB SSD.

BTW, if I look in Task Manager, the UI is started, it simply does not present a window. But I have no idea if the service is running properly without the UI. I also ran Windows Troubleshooter on it, all it comes up with is "Incompatible". Tried using Windows 7 compatibility and Run as Administrator.

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