- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have a problem with "iastora.sys" which causes crashes on my notebook. I have tried to install the new RST Software but get "Platform not Supported" all the time.
My Laptop info :
Laptop:
SAMSUNG ELECTRONICS CO., LTD.
System Model:"350V5C/351V5C/3540VC/3440VC
BIOS Version/Date:"American Megatrends Inc. P09ABE , 04.07.2013 12:00
Processor:"Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz , GenuineIntel
My SSD:
Hitachi HTS727575A9E364
Driver Version:"10.0.17134.1
Driver Date:"06.21.2006 12:00
Motherboard:
BIOS:"P09ABE, SECCSD - 1072009
Chipset":"Intel(R) 7 Series
Serial Number:"123490EN400015
Processor:
Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 58 Stepping 9"
Chipset Name":"Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
I am attaching a DxDiag and a SSU Report , please tell me what i have to do
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello f1905,
I understand that you are currently having problems with Intel ® RST as it shows that the platform is not supported.
According to the information you have provided, your chipset is a 7-series chipset. This means that the RST version would only work with Windows 7 or Windows 8. Our oldest RST driver for windows 10 supports only 8-series chipset.
I would recommend you to contact the manufacturer of your system, in this case Samsung, so that they can try and provide you with a workaround in order to get an appropriate workaround. If not, you can re-install the original operating system that came with the laptop, then, you can download the appropriate version of Intel ® RST, preferably from the manufacturer of the system.
I hope this helps.
Regards,
David V
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the response.
So is there any other way ? Lets say i dont want the new RST thing but only some working Windows 10 drivers for the 7-Series Chipset ? My actual driver is from 2012 , i mean there must have been some updates between that and the newest RST ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello f1905,
Thank you for your response.
I quite understand your position; however, this is the only way in order to get Intel ® RST to work with your system. This is not because we cannot or do not want to help, but because of the compatibility between RST, chipset and Operating System.
I apologize for any inconvenience.
Regards,
David V

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page