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Windows 10 version 14.8.0.1042 of Intel Rapid Storage technology.
I have uninstalled and reinstall RST many times with the same effect, I have gone into services to force RST to start, it start and then fails. NO error messages
Looking at the event viewer I get the following error.
Log Name: Application
Source: Application Error
Date: 21-Jun-18 9:01:41 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: IAStorUI.exe, version: 14.8.0.1042, time stamp: 0x5639dd9b
Faulting module name: MSVCR80.dll, version: 8.0.50727.9445, time stamp: 0x5a7bc74c
Exception code: 0xc000000d
Fault offset: 0x0001477d
Faulting process id: 0x13d8
Faulting application start time: 0x01d4095fff428640
Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9445_none_d08c58b4442ba54f\MSVCR80.dll
Report Id: dc31334c-60a1-4092-8f4b-9b70bf33ba5f
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">
1000
2
100
0x80000000000000
7912
Application
MichaelCifelli
IAStorUI.exe
14.8.0.1042
5639dd9b
MSVCR80.dll
8.0.50727.9445
5a7bc74c
c000000d
0001477d
13d8
01d4095fff428640
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe
dc31334c-60a1-4092-8f4b-9b70bf33ba5f
I have tried everything I could think of to resolve this but to no avail.
Chang for any help that can be offered.
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Hello cifellc
Thank you for joining the community.
Is your system BIOS configure on RAID mode?
I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on "Scan" to get the scanned system.
- Once the scan is complete click on "next".
- Use the "save" option, save the report to your desktop.
- To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Leonardo C.
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yes the bios is configured for raid, I have a raid 0 array. The PC runs perfectly fine other then the Intel RST failing.
Attached is the scan report,
Thank you for all your help
CC
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Updating your RST driver may not solve the issue. You may try a reset of the startup type of Intel RST Service. Open Run by pressing Windows logo and r. Then type services.msc and hit enter. On the windows, you get a service RST service which is running. Go to the property of it and change its running state to Automatic. I think this will fix your problem. If you still have problems you may check https://microsoftsupport.co/microsoft-support-uk Microsoft Support UK. They will help you if you still have difficulty with RST.
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Thank you for the suggestions; However I had already changed the service to Automatic from Automatic (delayed).
cc
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Hello cifellc
Thank you for your response.
I am looking into the system report that you have sent, I see that you have an Intel(R) 5 Series/3400 Series Chipset that is supported on Intel® RST version 12.9.0.1001 with the operating system Windows® 8.1, 8, 7, server 2008 and server 2012, seems that the error that you are having is due to an incomparability on the system configuration in this case because the Intel® RST version 14.8.0.1042 does not support your chipset, and your chipset Intel(R) 5 Series/3400 Series does not support Windows® 10 for Intel® RST.
Please refer to the following link for this information on the ReadMe notes
https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005 https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005
Hope this help.
Regards,
Leonardo C.
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I did install that version or RST and it did not make any difference same errors. The reason i went back to version 14.8.0.1.1042 is because I have 2 other builds with the same motherboard and they to are running raids, one a raid 10, the other a raid 0 . They are running version 14.8.0.1042 with no issues. see screen print below.
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Hello
Thank you for your response.
Could you provide me with the model of the motherboards?
Also, could you provide me the Intel® System Support Utility for Windows* of the systems that are running Intel® RST?
Regards,
Leonardo C.
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2 motherboards are assus p7p55d pro and the other is a assus p7p55d le; The non working unit is a p5p55d pro. Hard to explain why one pro is working properly the other not, they all have the same bios version as well, both configured with raid 0.
I have attached the scan of the 2 working units. They are all running IRST 14.8.0.1042
cc
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Hello cifellc
Thank you for your response.
Allow me to share with you that the release notes for Intel® RST 14.8.0.1042 you would find the Chipset platforms this could run this version.
Intel(R) Rapid Storage Technology Release is designed to provide functionality for the following Storage Controllers:
- Intel(R) 100 Series/C230 Chipset Family SATA AHCI/RAID Controller
- Intel(R) 9 Series Chipset Family SATA AHCI/RAID Controller
- Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller
- Intel(R) 7 Series/C216 Series Chipset Family SATA AHCI/RAID Controller
- Intel(R) C600 Series Chipset SATA AHCI Controller
Please refer to the first read me notes on the following link:
https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver
Any behavior out of the specification we are not able to guarantee that would work correctly.
Regards,
Leonardo C.
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Leonard
As per my previous e-mail, I had RST version 12.9.0.1001 (this supports the Intel(R) 5 Series/3400 Series SATA AHCI/RAID Controlle) installed and it still failed. What I will do I re-install it, post the error message and the scan for your review..
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As per my previous reply, I have re-installed 12.9.0.1001 and it still gives the same error, I have attached the event viewer error as well as the intel scan for your review.
I really don't know what steps I can take to correct this software.
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Hello cifellc
Thank you for joining the community.
Allow me to share with you that the Intel® RST version 12.9.0.1001 supports the Intel(R) 5 Series/3400 Series SATA AHCI/RAID Controller and is supported on the Windows® 8.1, 8, 7, sever 2008 and server 2012.
Intel(R) Rapid Storage Technology Release is designed to provide functionality for the following Storage Controllers:
• Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller.
• Intel(R) 7 Series/C210 Series Chipset Family SATA AHCI/RAID Controller.
• Intel(R) 6 Series/C200 Series Chipset Family SATA AHCI/RAID Controller.
• Intel(R) 5 Series/3400 Series SATA AHCI/RAID Controller.
• Intel(R) X79 Express Chipset.
The system must be running on one of the following operating systems (no other Windows OS versions are supported):
- Microsoft Windows* 8.1.
- Microsoft Windows* 8.1 x64-bit Edition**.
- Microsoft Windows* 8.
- Microsoft Windows* 8 x64-bit Edition**.
- Microsoft Windows* 7.
- Microsoft Windows* 7 x64-bit Edition** .
- Microsoft Windows* Server 2008.
- Microsoft Windows* Server 2008 x64-bit Edition**.
- Microsoft Windows* Server 2012 x64-bit Edition**.
Refer to the readme (TXT) on the following link
https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver
Regards,
Leonardo C.
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Thanks everyone for their assistance in this matter,
Let me try and summarise the discussion.
Version 14.8.0.10.42 supports windows 10 but does not state that it supports Intel(R) 5 Series/3400 therefore "no support and/or future discussions"
Version 12.9.0.1001 supports the Intel(R) 5 Series/3400 but is not intended to run on windows 10 and again "no support and/or future discussions"
If anyone has an option i am willing to listen, So far all i have read is that other than rebuilding with current hardware technology no support., or I can take a chance and re-install the OS and whatever is causing the conflict may disappear.
Let me remind everyone on this thread, that the other 2 builds and one with the same exact motherboard run perfect with either 12.9... or 14.8.. I believe their is a solution but after reaching out to the community, it is just one that I have to find on my own, after all both option are not supported.
Thank you all
