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Beginner
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Intel RST service not running

Windows 10 version 14.8.0.1042 of Intel Rapid Storage technology.

I have uninstalled and reinstall RST many times with the same effect, I have gone into services to force RST to start, it start and then fails. NO error messages

Looking at the event viewer I get the following error.

Log Name: Application

Source: Application Error

Date: 21-Jun-18 9:01:41 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer:

Description:

Faulting application name: IAStorUI.exe, version: 14.8.0.1042, time stamp: 0x5639dd9b

Faulting module name: MSVCR80.dll, version: 8.0.50727.9445, time stamp: 0x5a7bc74c

Exception code: 0xc000000d

Fault offset: 0x0001477d

Faulting process id: 0x13d8

Faulting application start time: 0x01d4095fff428640

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9445_none_d08c58b4442ba54f\MSVCR...

Report Id: dc31334c-60a1-4092-8f4b-9b70bf33ba5f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event">

1000

2

100

0x80000000000000

7912

Application

MichaelCifelli

IAStorUI.exe

14.8.0.1042

5639dd9b

MSVCR80.dll

8.0.50727.9445

5a7bc74c

c000000d

0001477d

13d8

01d4095fff428640

C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9445_none_d08c58b4442ba54f\MSVCR...

dc31334c-60a1-4092-8f4b-9b70bf33ba5f

I have tried everything I could think of to resolve this but to no avail.

Chang for any help that can be offered.

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13 Replies
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Community Manager
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Hello cifellc

 

 

Thank you for joining the community.

 

 

Is your system BIOS configure on RAID mode?

 

 

I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Regards,

 

Leonardo C.

 

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Beginner
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Updating your RST driver may not solve the issue. You may try a reset of the startup type of Intel RST Service. Open Run by pressing Windows logo and r. Then type services.msc and hit enter. On the windows, you get a service RST service which is running. Go to the property of it and change its running state to Automatic. I think this will fix your problem. If you still have problems you may check https://microsoftsupport.co/microsoft-support-uk Microsoft Support UK. They will help you if you still have difficulty with RST.

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Beginner
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Thank you for the suggestions; However I had already changed the service to Automatic from Automatic (delayed).

cc

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Beginner
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yes the bios is configured for raid, I have a raid 0 array. The PC runs perfectly fine other then the Intel RST failing.

Attached is the scan report,

Thank you for all your help

CC

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Community Manager
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Hello cifellc

 

 

Thank you for your response.

 

 

I am looking into the system report that you have sent, I see that you have an Intel(R) 5 Series/3400 Series Chipset that is supported on Intel® RST version 12.9.0.1001 with the operating system Windows® 8.1, 8, 7, server 2008 and server 2012, seems that the error that you are having is due to an incomparability on the system configuration in this case because the Intel® RST version 14.8.0.1042 does not support your chipset, and your chipset Intel(R) 5 Series/3400 Series does not support Windows® 10 for Intel® RST.

 

 

Please refer to the following link for this information on the ReadMe notes

 

 

https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf... https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

 

Hope this help.

 

 

Regards,

 

Leonardo C.

 

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Beginner
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I did install that version or RST and it did not make any difference same errors. The reason i went back to version 14.8.0.1.1042 is because I have 2 other builds with the same motherboard and they to are running raids, one a raid 10, the other a raid 0 . They are running version 14.8.0.1042 with no issues. see screen print below.

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Community Manager
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Hello

 

 

Thank you for your response.

 

 

Could you provide me with the model of the motherboards?

 

 

Also, could you provide me the Intel® System Support Utility for Windows* of the systems that are running Intel® RST?

 

 

Regards,

 

Leonardo C.

 

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Beginner
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2 motherboards are assus p7p55d pro and the other is a assus p7p55d le; The non working unit is a p5p55d pro. Hard to explain why one pro is working properly the other not, they all have the same bios version as well, both configured with raid 0.

I have attached the scan of the 2 working units. They are all running IRST 14.8.0.1042

cc

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Community Manager
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Hello cifellc

 

 

Thank you for your response.

 

 

Allow me to share with you that the release notes for Intel® RST 14.8.0.1042 you would find the Chipset platforms this could run this version.

 

 

Intel(R) Rapid Storage Technology Release is designed to provide functionality for the following Storage Controllers:

 

- Intel(R) 100 Series/C230 Chipset Family SATA AHCI/RAID Controller

 

- Intel(R) 9 Series Chipset Family SATA AHCI/RAID Controller

 

- Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller

 

- Intel(R) 7 Series/C216 Series Chipset Family SATA AHCI/RAID Controller

 

- Intel(R) C600 Series Chipset SATA AHCI Controller

 

 

Please refer to the first read me notes on the following link:

 

 

https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf... https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

 

Any behavior out of the specification we are not able to guarantee that would work correctly.

 

 

Regards,

 

Leonardo C.

 

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Beginner
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Leonard

As per my previous e-mail, I had RST version 12.9.0.1001 (this supports the Intel(R) 5 Series/3400 Series SATA AHCI/RAID Controlle) installed and it still failed. What I will do I re-install it, post the error message and the scan for your review..

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Beginner
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As per my previous reply, I have re-installed 12.9.0.1001 and it still gives the same error, I have attached the event viewer error as well as the intel scan for your review.

I really don't know what steps I can take to correct this software.

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Community Manager
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Hello cifellc

 

 

Thank you for joining the community.

 

 

Allow me to share with you that the Intel® RST version 12.9.0.1001 supports the Intel(R) 5 Series/3400 Series SATA AHCI/RAID Controller and is supported on the Windows® 8.1, 8, 7, sever 2008 and server 2012.

 

 

Intel(R) Rapid Storage Technology Release is designed to provide functionality for the following Storage Controllers:

 

• Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller.

 

• Intel(R) 7 Series/C210 Series Chipset Family SATA AHCI/RAID Controller.

 

• Intel(R) 6 Series/C200 Series Chipset Family SATA AHCI/RAID Controller.

 

• Intel(R) 5 Series/3400 Series SATA AHCI/RAID Controller.

 

• Intel(R) X79 Express Chipset.

 

 

The system must be running on one of the following operating systems (no other Windows OS versions are supported):

 

- Microsoft Windows* 8.1.

 

- Microsoft Windows* 8.1 x64-bit Edition**.

 

- Microsoft Windows* 8.

 

- Microsoft Windows* 8 x64-bit Edition**.

 

- Microsoft Windows* 7.

 

- Microsoft Windows* 7 x64-bit Edition** .

 

- Microsoft Windows* Server 2008.

 

- Microsoft Windows* Server 2008 x64-bit Edition**.

 

- Microsoft Windows* Server 2012 x64-bit Edition**.

 

 

Refer to the readme (TXT) on the following link

 

 

https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf... https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

 

Regards,

 

Leonardo C.

 

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Beginner
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Thanks everyone for their assistance in this matter,

Let me try and summarise the discussion.

Version 14.8.0.10.42 supports windows 10 but does not state that it supports Intel(R) 5 Series/3400 therefore "no support and/or future discussions"

Version 12.9.0.1001 supports the Intel(R) 5 Series/3400 but is not intended to run on windows 10 and again "no support and/or future discussions"

If anyone has an option i am willing to listen, So far all i have read is that other than rebuilding with current hardware technology no support., or I can take a chance and re-install the OS and whatever is causing the conflict may disappear.

Let me remind everyone on this thread, that the other 2 builds and one with the same exact motherboard run perfect with either 12.9... or 14.8.. I believe their is a solution but after reaching out to the community, it is just one that I have to find on my own, after all both option are not supported.

Thank you all

 

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