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JMart61
Beginner
1,348 Views

Intel Rapid Storage - Service fails to start

The service fails to start at boot and when I try to start it I get:

Faulting application name: IAStorDataMgrSvc.exe, version: 13.2.4.1000, time stamp: 0x53d2d5b2

Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3

Exception code: 0xc0000374

Fault offset: 0x000debd8

Faulting process id: 0x1534

Faulting application start time: 0x01cfeaac45bd3c4f

Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 83819f1d-569f-11e4-bf5d-d050993b5f93

Faulting package full name:

Faulting package-relative application ID:

Motherboard is ASRock X99 Extreme4

I have the drivers installed for:

Intel(R) C600+/C220+ series chipset sSATA AHCI Controller - iaStorB.sys - version 4.1.0.1046

Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller - iaStorA.sys - version 13.2.4.1000

I have the motherboard set to RAID for the SATA controllers with my hard drives and AHCI for the SATA blueray burners.

OS boots and see's both RAID sets. RAID1 is a mirror of two SSDs for boot. RAID5 is 3 2TB drives.

OS is Windows 8.1 x64 with all the latest patches as of today.

I'd appreciate any insight as to what is wrong with my install and how to correct it. I've done the obvious things of reboots, remove and re-add, etc.

Thanks in advance for the assistance!

0 Kudos
3 Replies
Kevin_M_Intel
Employee
113 Views

Thanks you for sharing this information.

May I please have the following?

  1. System report information from Intel® Rapid Storage Technology.
  2. Computer brand and model
  3. Provide your dxdiag report. How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

Kevin M

JMart61
Beginner
113 Views

Kevin, thanks for responding to my message.

  1. System report information from Intel® Rapid Storage Technology.
    1. The icon for RST is in my taskbar but it won't launch. I believe it's due to the service not running. Is there any CLI or PowerShell or any other tricks to gather this data for you?
  2. Computer brand and model
    1. It is a generic brand computer I built myself. The motherboard is an ASRock X99 Extreme4. http://asrock.com/mb/Intel/X99%20Extreme4/index.us.asp ASRock > X99 Extreme4
    2. I've got a pair of SSDs in a RAID 1 mirror for the OS/Apps and 3 hard drives in RAID 5 for my Data.
    3. I downloaded the latest drivers and apps from the ASRock website AND I also downloaded and installed the latest version from the Intel Site for RST. v.13.2.4.1000
    4. In device manager I see the following devices associated with storage and Intel:
      1. Intel(R) C600+/C220+ series chipset sSATA AHCI Controller. Driver v.4.1.0.1046 dated 5/7/2014 from Intel Corporation
        1. This controller is being used for my two SATA blue ray drives and has a connection to an external SATA connector
      2. Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller. Driver v.13.2.4.1000 dated 7/25/2014 from Intel Corporation
        1. This is where my 5 drives identified above are located
    5. There are not faults on these controllers.
    6. Under disk drives I see my Intel Raid 1 and Intel Raid 5 Volume. They are both using a Microsoft driver v6.3.9600.16384 dated 6/21/2014 from Microsoft. There are no faults with them.
    7. At OS boot I see the RAID drives show up during Power On Self Test and activation of the RAID and both say healthy.
  3. Provide your dxdiag report. How to get it?
    1. I'll paste it in here but if you want me to email it to you send me an email at joe at martinsweb.org
  4. ------------------

     

    System Information

     

    ------------------

     

    Time of this report: 10/22/2014, 07:30:40

     

    Machine name: FRANZPC

     

    Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)

     

    Language: English (Regional Setting: English)

     

    System Manufacturer: To Be Filled By O.E.M.

     

    System Model: To Be Filled By O.E.M.

     

    BIOS: BIOS Date: 10/08/14 22:26:32 Ver: 05.06.05

     

    Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz

     

    Memory: 16384MB RAM

     

    Available OS Memory: 16276MB RAM

     

    Page File: 2888MB used, 15819MB available

     

    Windows Dir: C:\WINDOWS

     

    DirectX Version: DirectX 11

     

    DX Setup Parameters: Not found

     

    User DPI Setting: Using System DPI

     

    System DPI Setting: 96 DPI (100 percent)

     

    DWM DPI Scaling: Disabled

     

    DxDiag Version: 6.03.9600.16384 64bit Unicode
  5. ------------

     

    DxDiag Notes

     

    ------------

     

    Display Tab 1: No problems found.

     

    Display Tab 2: No problems found.

     

    Sound Tab 1: No problems found.

     

    Sound Tab 2: No problems found.

     

    Input Tab: No problems found.
  6. --------------------

     

    DirectX Debug Levels

     

    --------------------

     

    Direct3D: 0/4 (retail)

     

    DirectDraw: 0/4 (retail)

     

    DirectInput: 0/5 (retail)

     

    DirectMusic: 0/5 (retail)

     

    DirectPlay: 0/9 (retail)

     

    DirectSound: 0/5 (retail)

     

    DirectShow: 0/6 (retail)
  7. ---------------

     

    Display Devices

     

    ---------------

     

    Card name: NVIDIA GeForce GT 610

     

    Manufacturer: NVIDIA

     

    Chip type: GeForce GT 610

     

    DAC type: Integrated RAMDAC

     

    Device Type: Full Device

     

    Device Key: Enum\PCI\VEN_10DE&DEV_104A&SUBSYS_26163842&REV_A1

     

    Display Memory: 4043 MB

     

    Dedicated Memory: 971 MB

     

    Shared Memory: 3071 MB

     

    Current Mode: 2048 x 1152 (32 bit) (60Hz)

     

    Monitor Name: SyncMaster 2343(BWPlus/BWXPlus)(Analog)

     

    Monitor Model: SyncMaster

     

    Monitor Id: SAM0584

     

    Native Mode: 2048 x 1152(p) (59.909Hz)

     

    Output Type: HD15

     

    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

     

    Driver File Version: 9.18.0013.4411 (English)

     

    Driver Version: 9.18.13.4411

     

    DDI Version: 11

     

    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

     

    Driver Model: WDDM 1.3

     

    Graphics Preemption: DMA

     

    Compute Preemption: DMA

     

    Miracast: Not Supported

     

    Hybrid Graphics GPU: Not Supported

     

    Power P-states: Not Supported

     

    Driver Attributes: Final Retail

     

    Driver Date/Size: 9/13/2014 16:48:03, 19954520 bytes

     

    WHQL Logo'd: Yes

     

    WHQL Date Stamp:

     

    Device Identifier: {D7B71E3E-530A-11CF-C94A-1B061CC2C435}

     

    Vendor ID: 0x10DE

     

    Device ID: 0x104A

     

    SubSys ID: 0x26163842

     

    Revision ID: 0x00A1

     

    Driver Strong Name: oem23.inf:0f066de31a238341:Section004:9.18.13.4411:pci\ven_10de&dev_104a

     

    Rank Of Driver: 00DA2001

     

    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

     

    DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT

     

    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

     

    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

     

    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

     

    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

     

    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_...
Kevin_M_Intel
Employee
113 Views

Hello fjmartin,

Thank you for the information.

I see you are running latest Intel® Rapid Storage Technology version. Please note this is a generic driver and you should be using the OEM driver.

I would like you to try doing this:

  1. Please uninstall the Intel® Rapid Storage Technology software.
  2. Install a previous driver version. Try this one:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24006&lang=eng&ProdId=2101 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24006&lang=eng&ProdId=2101

  1. Make sure you have the latest net framework.

Kevin M

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