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DGlov2
Beginner
3,678 Views

Intel Rapid Storage Technology- Fatal error during installation.

I have Intel Rapid Storage Technology (Intel RST) RAID Driver 12.9.0.1001 installed and have a longstanding issue of not being able to have my PC resume from sleep or hibernate mode. Periodically I update drives to stay current and see if it addresses this issue. I am trying to upgrade to Intel Rapid Storage Technology (Intel RST) RAID Driver 14.5.0.1081 but it fails with the error "Fatal error during installation."

The last lines of IntelRST_MSI.log are:

MSI (s) (48:C0) [22:25:13:765]: Executing op: RegAddValue(Name=InstallDate,Value=20140103,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=HelpTelephone,,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=HelpLink,,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=DisplayVersion,Value=12.8.0.1016,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=Contact,,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=Comments,,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=AuthorizedCDFPrefix,,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Microsoft\Windows\CurrentVersion\Installer\TempPackages,,BinaryType=1,,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegRemoveValue(Name=C:\Windows\Installer\19cea6.msi,Value=# 0,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegRemoveKey()

MSI (s) (48:C0) [22:25:13:766]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\TempPackages 3: 2

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4D296F39D4C0DEE4B9EF56C7D19595EF\Transforms,,BinaryType=1,,)

MSI (s) (48:C0) [22:25:13:766]: Executing op: RegRemoveKey()

MSI (s) (48:C0) [22:25:13:766]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4D296F39D4C0DEE4B9EF56C7D19595EF\Transforms 3: 2

MSI (s) (48:C0) [22:25:13:766]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

MSI (s) (48:C0) [22:25:13:766]: Error in rollback skipped. Return: 5

MSI (s) (48:C0) [22:25:13:795]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (s) (48:C0) [22:25:13:796]: Destroying RemoteAPI object.

MSI (s) (48:54) [22:25:13:796]: Custom Action Manager thread ending.

MSI (s) (48:C0) [22:25:13:796]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 139, szDescription: "".

MSI (s) (48:C0) [22:25:13:797]: The call to SRSetRestorePoint API succeeded. Returned status: 0.

=== Verbose logging started: 8/18/2015 22:25:12 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Users\Darian\Desktop\SetupRST.exe ===

MSI (c) (D0:18) [22:25:13:798]: Cloaking enabled.

MSI (c) (D0:18) [22:25:13:798]: Attempting to enable all disabled privileges before calling Install on Server

=== Verbose logging stopped: 8/18/2015 22:25:13 ===

The last lines of IntelRST.log are:

015:08:18 22:05:52:330: Type MSI: ID='{DBEC3A35-04A8-4A70-BD7B-F42654758956}', Installed version: 12.8.0.1016, Extracted: Yes

2015:08:18 22:05:52:340: Preparing UI

2015:08:18 22:05:52:344: Reading storyboard

2015:08:18 22:05:52:347: Page count: 10

2015:08:18 22:05:52:351: Added: Welcome

2015:08:18 22:05:52:354: Added: Modify

2015:08:18 22:05:52:358: Added: Warning

2015:08:18 22:05:52:361: Added: License

2015:08:18 22:05:52:365: Added: Readme

2015:08:18 22:05:52:368: Added: Destination

2015:08:18 22:05:52:372: Added: Confirm

2015:08:18 22:05:52:376: Added: Progress

2015:08:18 22:05:52:380: Added: Finish

2015:08:18 22:05:52:383: Added: Error

2015:08:18 22:05:52:387: Reading string map

2015:08:18 22:05:52:390: No string map present

2015:08:18 22:05:52:417: Showing page: Welcome

2015:08:18 22:05:57:509: Showing page: Warning

2015:08:18 22:06:57:054: Showing page: License

2015:08:18 22:06:59:289: Showing page: Readme

2015:08:18 22:07:00:086: Showing page: Destination

2015:08:18 22:07:00:883: Showing page: Confirm

2015:08:18 22:07:01:617: Setup thread started

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7 Replies
Miguel_C_Intel1
Employee
608 Views

Hi DGDC,

We recommend to use Intel® Update Utility with Intel® motherboards. It is better to install the latest drivers provided with Asus from the link below.

 

https://www.asus.com/Motherboards/P8P67_DELUXE/HelpDesk_Download/ https://www.asus.com/Motherboards/P8P67_DELUXE/HelpDesk_Download/

 

Intel provides with generic drivers and they will work if your motherboard manufacturer allows it.

The latest version of the Intel® Rapid Storage Technology (Intel® RST) RAID Driver is below https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver Intel® Download Center

It is necessary to install the F6 (f6flpy-x64.zip) driver while you are installing the operating system from scratch.

Mike C

DGlov2
Beginner
608 Views

Mike C,

As stated, I tried running the Intel® Update Utility and while it updated my NIC drivers it did not update the chipset drivers that it identified as needing an update. The only ASUS chipset drivers available is for Management Engine Interface V9.5.10.1658 from 2013. Not exactly recent.

As stated, I tried installing Intel® Rapid Storage Technology (Intel® RST) RAID Driver (https://downloadcenter.intel.com/downloads/eula/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-... SetupRST.exe) and it fails. See logs above.

Miguel_C_Intel1
Employee
608 Views

Hi DGDC,

Please send me your system information.

Click Start> Type System Information> Click File>Export> Save File> Attach using Advanced Editor Options.

Regards,

 

Miguel
DGlov2
Beginner
608 Views

See attached.

Miguel_C_Intel1
Employee
608 Views

Hi,

Please increase the Value column of your system configuration. I couldn't collect your system configuration.

DGlov2
Beginner
608 Views

I don't see how the Value column width in the System Information application impacts the exported data, as you should be able to expand the column width in the application you are using to view. But attached is the export after I increased the column width in my application.

Miguel_C_Intel1
Employee
608 Views

Hi DGDC,

Intel provides with generic drivers for third party motherboards. Your motherboard manufacturer customizes the drivers and determines which drivers will work on their systems.

As a workaround, I suggest you the following.

-Verify BIOS version. The latest version is 3602 https://www.asus.com/Motherboards/P8P67_DELUXE/HelpDesk_Download/ https://www.asus.com/Motherboards/P8P67_DELUXE/HelpDesk_Download/

-The latest Chipset driver version for Asus P8P67 DELUXE available on Asus website is Version 9.5.10.1658 (Microsoft® Windows 8.1 x64bit)

 

Management Engine Interface

 

https://www.asus.com/Motherboards/P8P67_DELUXE/HelpDesk_Download/ https://www.asus.com/Motherboards/P8P67_DELUXE/HelpDesk_Download/

-Install

 

The latest generic versions of Intel® Rapid Storage Technology (Intel® RST) RAID Driver are in the link below. You can try with version 13.

 

https://downloadcenter.intel.com/product/55005/Intel-Rapid-Storage-Technology-Intel-RST https://downloadcenter.intel.com/product/55005/Intel-Rapid-Storage-Technology-Intel-RST-

Regards,

 

Mike C
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