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Intel Virtual RAID on CPU error

KYS
Beginner
234 Views

대신 경고 메시지는 프로그램이 실행될 때 표시됩니다.

시스템 사용자가 동시에 응용 프로그램을 사용할 수 있습니다.

솔루션에 대한 도움이 필요합니다.

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3 Replies
JosafathB_Intel
Moderator
211 Views

Hello KYS,

 

Thank you for contacting Intel® Memory and Storage support.

 

Please take into consideration that our support is provided in English only, and we are machine-translating your message, meaning that we may lose the true meaning of the question.

 

당사 지원은 영어로만 제공 되며, 메시지를 기계 번역 하 고 있으며,이로 인해 질문의 진정한 의미가 손실 될 수 있습니다.

 

As we understand, you needed assistance with your Intel® Virtual RAID on CPU (Intel® VROC) based on the information you provided. We advise you to review the following information:

 

1- Please contact your Motherboard OEM (original equipment manufacturer) to get further assistance regarding your Intel® VROC software configuration.

Take into consideration that the OEM creates and modifies their solutions to fit their needs, and they have their list of compatible hardware and software that sometimes is different from our list. For example, there are cases that some of the systems need a specific BIOS or software configuration to be able to work with an OS, add-on hardware, or feature.

 

2- To get the logs from our RAID solutions like RST/RSTe/VROC, please follow the System Reports for Intel® Rapid Storage Technology article:

 

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

 

3- We would appreciate it if you can provide us with the system details by extracting the SSU logs and the replication steps to try to determine the root cause.  

 

The SSU logs.

 

 

4- The issue you are experiencing, could be due to a lot of reasons, like another session open by another user or the rebuild process that is running in the background. Take into consideration that one of the drives that are part of your RAID 1 failed, and your system is trying to rebuild the RAID.

 

We are going to follow up with you again next Friday, the 27th of November 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

JosafathB_Intel
Moderator
187 Views

Hello KYS,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to the Intel® Virtual RAID on CPU (Intel® VROC). We would like to know if you were able to get the information we requested in our previous post.

 

We are going to follow up with you again next Thursday, the 3rd of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

JosafathB_Intel
Moderator
175 Views

Hello KYS,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to the Intel® Virtual RAID on CPU (Intel® VROC), and we have not heard back from you in a while, so we will proceed to close this inquiry now.

 

If you need assistance with an Intel® product, please open a new thread.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

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