Kayıp Crate Raid Volume yazısı

[kaanreb]

Merhabalar destek ekibi.Intel RST driver ile bilgisayarıma raid atmak istiyorum ancak bir sorunum var.Driverları indirdikten sonra bios menümde SATA/Mode Raid/Optane mod olarak değiştirip yeniden başlatıyorum ardından ise M2/Optane Genie seçeneğini Enabled a çeviriyorum

tekrar yeniden başlatıp Intel Rapid Storage Technology bölümünde Crate Raid Volume yazısına erişemiyorum hiçbir şekilde görünmüyor ayırca 1 ssd 1 hdd sürücüm bulunmakta

[IsaacQ_Intel]

Hello @kaanreb

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

We strive to offer the best assistance possible, and to ensure effective communication, we provide support exclusively in English. If you have any documents or screenshots to share, kindly ensure they are in English, as this will enable us to assist you more effectively.

In order to have a better understanding of your issue, please provide me with the following:

1.      Can you confirm the exact model and specifications of your SSD and HDD?

2.      Have you ensured that the Intel RST drivers were downloaded and installed correctly?

3.      What is the current BIOS version on your system?

4.      Could you provide details on any error messages or notifications you encountered during the process?

5.      Are there any specific steps or settings you modified in the BIOS that might be relevant to this issue?

6.      Can you please provide us with the RST driver you are using?

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[kaanreb]

Hi Isaac thanks for reply

1.- 512GB M2 SSD 1TB HDD sürücüm bulunmakta

2-Intel RST sürücüsünü doğru indirdiğime eminim.

3-Anakart modelim MSI MPG Z490 Gaming Plus versiyon olarak 7C75vAD (MSI ın kendi sitesindeki en son bios sürümü)

4-Aslında bir hata mesajı almıyorum ancak biosun Intel Rapid Storage Technology bölümünde Crate raid volume yazısı çıkmıyor

5-Yukarıda anlattığım adımları yapıyorum MSI in kendi videoları ve forumlardaki şekilde.

6-Sitenizde paylaşılan en son sürüm RST sürücüsünü kullandım

[IsaacQ_Intel]

Hello @kaanreb

Thank you for answering my questions, however, we still require the SSU report.

Our support is available exclusively in English. Unfortunately, we may encounter difficulties translating screenshots included in the conversation. To enhance our ability to assist you, we utilize a translation tool; however, please be aware that the translations may not be entirely accurate. If you share a screenshot or file, kindly ensure it is in English for effective communication and support.

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello kaanreb,

We hope you are doing fine.

Were you able to check the previous post?

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities

Let us know if you still need assistance. Otherwise, the thread will be closed.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello kaanreb,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.