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Chad
Beginner
665 Views

Optane Memory Driver/Software Not Loading in Windows 10

I installed the driver for RST on my Windows 10 64 bit laptop. Installed with no issue. It tells me that Optane Memory is not installed. I attempt to install the Optane Memory driver (same page as RST .exe file), yet despite that the page says you cannot install both, only one or the other. Intel clearly can't get their stuff right. It would not allow me to install Optane driver since RST was installed.

 

I uninstalled RST, rebooted. I installed Optane Memory driver and rebooted. It loads in tray and if I click to open it, this is all I see. I've uninstalled, reinstalled a few times with no success. Control panel never loads up.

 

Link: https://downloadcenter.intel.com/download/28649/Intel-Optane-Memory-User-Interface-and-Driver-for-Sy...

 

Asus UX490UA laptop, 8th gen Intel CPU.

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5 Replies
JosafathB_Intel
Moderator
122 Views

Hello Chad, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
Chad
Beginner
122 Views

Done

JosafathB_Intel
Moderator
122 Views

Hello Chad, Thank you for your reply. Based on the Logs you shared seems to be that your PC is an “Asus *ZenBook 3 Deluxe (UX490UA)” we were reviewing the information online related to this equipment and we were not able to identify if this PC is Optane ready or not (https://www.asus.com/Laptops/ASUS-ZenBook-3-Deluxe-UX490UA/Tech-Specs/). We advise you to contact your original equipment manufacturer Asus* to get further information regarding compatibility, software and BIOS set up of your PC to work with the Intel® Optane™ Memory. If you need further assistance please do not hesitate to contact us. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use, you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.
JosafathB_Intel
Moderator
122 Views

Hello Chad, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
122 Views

Hello Chad, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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