Problema con Intel RST

[ManuelZea]

Buenas tardes comunidad,

Expongo mi caso porque llevo semanas buscando una solución y no he podido encontrarla

Tengo una Dell Inspiron 15 7579 (2 en 1) y le quise cambiar de disco para mejorar el almacenamiento pero en el momento en que ingreso al menú de instalación de Windows 10 no reconoce el disco. Puedo ingresar el idioma y región pero en el momento de seleccionar el disco en que voy a instalar el Windows 10 no me sale ningún disco.

Intente descargándole el controlador que hay en la pagina oficial Dell (17.9.6.1019, A04) pero al momento de instalarlo me manifiesta que es de 6th Generación y mi computadora es Core i7 de 7th Generación y por ende no reconoce el disco.

De igual manera cuando ingreso al Bios a revisar si reconoce el disco, me sale SATA 0 y SATA 1 "None"

He buscado en la web a ver si alguien tiene el controlador parecido pero no he tenido suerte con ello.
Agradezco la información que me puedan proporcionar 

[DhannielM_Intel]

Hello ManuelZea,

Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.

Thank you for posting in the community. I have a few points I'd like to clarify regarding your situation. First, could you let me know if you were previously using a SATA SSD, and if so, did you have RAID configured on it? Additionally, can you confirm whether your new drive is not being recognized by your system in the BIOS? Lastly, have you reached out to DELL for assistance, given that you've mentioned SATA 0 and SATA 1 are not being recognized?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[ManuelZea]

Good morning,
Thank you very much for your timely response.
I was indeed previously using an M.2 NVME solid-state drive, which stopped working, so I replaced it, but that's when the whole problem started.
On the other hand, I can't tell you if it was using RAID or another format, since, as I mentioned, the drive was damaged, and I can no longer access its information.
As for your other question, that's correct. Even when I enter the BIOS, it doesn't recognize the drive in either SATA 0 or SATA 1.
And finally, I contacted DELL support, but they told me that since the computer is no longer under warranty, they can't help me because support only helps people located in the United States or Canada.

Thank you very much for your help. I hope you can help me solve my problem.

[DhannielM_Intel]

Hello ManuelZea,

I wanted to check if you've had a chance to review my previous reply, which includes some questions pertinent to the issue you're experiencing with your RST.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[ManuelZea]

Hello, I had the opportunity to review your response, but I can't reply to it on the forum because I'm getting DNS errors.

Could you help me through this?

Thank you very much for your participation.

[DhannielM_Intel]

Hello ManuelZea,

It seems your reply didn't come through. Could you please try resending your response to my previous question?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello ManuelZea,

I have sent you an email; could you please check your inbox?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello ManuelZea,

It seems I haven't received a response after sending you an email. Therefore, I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician