RST does not run- how do I remove it before trying to reinstall

[glasgowboy]

Dear all/anybody.

My W10 laptop was bought in 2016 new with a bog-standard hard drive NTFS (?). After many years of faithful service, my Intel RST service is flagged as "not running".  The Intel Driver & Support Assistant finds no errors and recommends that either I reboot (tried multiple times - no change) or remove RST and reinstall it.

Easy to say, but how do I remove RST - safely?

Many thanks.

William

[Mike_Intel]

Hello glasgowboy,

Thank you for posting in Intel community Forum.

Before we remove RST, please help provide the following details:

1. Does your system has a RAID drive/s configuration?
2. Can you share some screenshots of the error and check if your RST have virtual drive, please share screenshot of that also.
3. If your system has RAID configuration, do you have a data back up?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[glasgowboy]

Hello Michael, thanks for your helpful message.

To answer your questions specifically...

Q1) The Lenovo laptop (i7) was manufactured in 2015, bought by me new in July 2016, with a standard hard drive, and I see nothing that leads me to believe I have RAID installed.

From my latest FRST Addition report...
 

==================== Memory info ===========================

BIOS: LENOVO CFCN21WW(V1.03) 08/10/2015

Motherboard: LENOVO Lenovo ideapad 5

Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

Percentage of memory in use: 40%

Total physical RAM: 12146.76 MB

Available physical RAM: 7215.31 MB

Total Virtual: 14002.76 MB

Available Virtual: 9092.93 MB

==================== Drives ================================

Drive c: (Windows) (Fixed) (Total:886.33 GB) (Free:803.16 GB) (Model: ST1000LM024 HN-M101MBB)
NTFS ==>[system with boot components (obtained from drive)]

Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:22.34 GB) (Model: ST1000LM024 HN-M101MBB)
NTFS\\?\Volume{1d71eff0-e668-438e-b0e8-5e0753cf3d73}\ (WINRE_DRV) (Fixed) (Total:0.98 GB) (Free:0.33 GB) NTFS\\?\Volume{4f3a2ebd-b6cd-483e-96d8-13efd194a4fe}\ (LENOVO_PART) (Fixed) (Total:17.96 GB) (Free:5.99 GB) NTFS\\?\Volume{49f03c0b-1421-4127-8606-8f929c858b34}\ (SYSTEM_DRV) (Fixed) (Total:0.25 GB) (Free:0.22 GB) FAT32

==================== MBR & Partition Table ====================

Disk: 0 (Size: 931.5 GB) (Disk ID: 92D202B5)

Partition: GPT.

==============================================================================

Q2) I have a main h/w disk C and I believe "D (LENOVO)" is hardware also, but I have never knowingly accessed drive D. I have never tried to set-up a virtual drive.  Se attached for some screenshots. I am hampered because there is no way I can get the Intel Assistant to give me any useful information.

Q3) I don't think I have RAID installed.

Happy to provide further information as you wish.

Some perhaps unnecessary info.

Laptop purchased July 2016, RST icon first showed the non-functioning status in 2023 but there were no evident repercussions.

A very slow system eventuated last October following a W10 update.  I am trying since then to pinpoint the cause.  This is my primary suspect, but there are other possible causes. My uninformed guess is that the onward march of W10 restrictions combined with a lack of a RST driver update has exacerbated the matter. 

Thank you for any light you can shed on this darkness.

William

[glasgowboy · Accepted solution]

Michael, thank you.

I will try harder to get the driver information if it exists.
I think we can consider this case closed (to keep things tidy).
Many thanks for keeping me on the straight and narrow.

William

[Mike_Intel]

Hello glasgowboy,

Thank you for the update.

Based on the information that you provided, you don't have any RAID configuration in your laptop.

Going back to your on how to remove RST, we have a link for that guide.

However, before starting let me also remind you that the first step which is also stated on that link is to contact the OEM manufacturer of the laptop first just to be safe, Here is the link:

https://www.intel.com/content/www/us/en/support/articles/000037220/technologies/intel-rapid-storage-technology-intel-rst.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician