Community
cancel
Showing results for 
Search instead for 
Did you mean: 
CBand
Beginner
2,045 Views

Rapid Storage on Windows 10 can't update or uninstall.

I have Asus X550L Windows 10 laptop. Previous it runs Windows 8.1 pro. After I updated to Windows 10 (using Windows Update), now I can't update or uninstall Intel Rapid Storage application. It gives following error. Although, still I can open Intel Rapid Storage Techonologyv13.2.4.1000 application from start menuas well as notification area.

The setup program ended prematurely because of the following error:

The installation source for this product is not available. Verify that the source exists and that you can access it.

 

This is IntelRST-MIS log:- http://pastebin.com/WeveRKWH IntelRST_MSI.log - Pastebin.com 

 

This is it IntelRST log file.

 

2016:02:13 07:29:50:995: Dumping properties (25 total)

2016:02:13 07:29:50:995: IIF_MSILOGLEVEL=4096

2016:02:13 07:29:50:996: IIF_LOGFOLDER=C:\Users\Chathuranga\Intel\Logs

2016:02:13 07:29:50:996: IIF_SETUPVERSION=2.1.7.0

2016:02:13 07:29:50:997: IIF_PACKAGEVERSION=13.2.4.1000

2016:02:13 07:29:50:997: IIF_SETUPPATH=C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}

2016:02:13 07:29:50:998: IIF_CACHELOC=C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}

2016:02:13 07:29:50:998: IIF_OS=10.0

2016:02:13 07:29:50:998: IIF_DEBUG_REPORTEDVERSION=6.2

2016:02:13 07:29:50:999: IIF_OSSERVICEPACK=0

2016:02:13 07:29:50:999: IIF_IS64=1

2016:02:13 07:29:51:000: IIF_NET20=1

2016:02:13 07:29:51:000: IIF_NET30=1

2016:02:13 07:29:51:000: IIF_NET35=1

2016:02:13 07:29:51:001: IIF_NET40CLIENT=1

2016:02:13 07:29:51:001: IIF_NET40FULL=1

2016:02:13 07:29:51:002: IIF_INSTALLEDPACKAGEVERSION=13.2.4.1000

2016:02:13 07:29:51:002: IIF_INSTALLFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology

2016:02:13 07:29:51:003: IIF_LANGCOUNTRY=en-GB

2016:02:13 07:29:51:004: IIF_BATTERYPOWER=100

2016:02:13 07:29:51:004: _INF_AHCI64_VERSION=13.2.4.1000

2016:02:13 07:29:51:004: IIF_SETUPMODE=UNINSTALL

2016:02:13 07:29:51:005: IIF_RESOURCEFOLDER=C:\Users\CHATHU~1\AppData\Local\Temp\IIFA7EB.tmp

2016:02:13 07:29:51:005: IIF_LICENSE=

2016:02:13 07:29:51:006: IIF_README=

2016:02:13 07:29:51:006: IIF_EXITCODE=1612

2016:02:13 07:29:51:006: Exit code (command line): 1603

2016:02:13 07:29:51:007: >>> Log End

2016:02:13 07:29:52:432:

2016:02:13 07:29:52:432: >>> Log start

2016:02:13 07:29:52:432: Single-instancemutexhasbeenobtained

2016:02:13 07:29:52:433: Core version: 2.5.34

2016:02:13 07:29:52:433: Setup version: 2.1.7.0

2016:02:13 07:29:52:434: Command line: "C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}\Setup.exe" -uninstall

2016:02:13 07:29:52:434: OS data: 6-2-1-0 64-bit

2016:02:13 07:29:52:434: System up time: 1300sec

2016:02:13 07:29:52:435: Reboot pending: No

2016:02:13 07:29:52:435: Current UI language: 0409

2016:02:13 07:29:52:436: Language folder: C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp

2016:02:13 07:29:52:443: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0

2016:02:13 07:29:52:451: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0

2016:02:13 07:29:52:457: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0

2016:02:13 07:29:52:463: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0

2016:02:13 07:29:52:471: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0

2016:02:13 07:29:52:508: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3

2016:02:13 07:29:52:514: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0

2016:02:13 07:29:52:520: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0

2016:02:13 07:29:52:526: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0

2016:02:13 07:29:52:532: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0

2016:02:13 07:29:52:547: Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0

2016:02:13 07:29:52:554: Found C:\Users\CHATHU~1\AppData&...

0 Kudos
2 Replies
Allan_J_Intel1
Employee
243 Views

I understand you needed to update Intel® Rapid Storage before moving to Windows® 10

The latest Intel® Rapid Storage supported on Windows® 10 is version 14.8

https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver Download Intel® Rapid Storage Technology (Intel® RST) RAID Driver

Contact your computer manufacturer for more information about how to uninstall previous Intel® Rapid Storage version.

Allan.

CBand
Beginner
243 Views

Thank you Allan for your reply. Actually I faced this issue after the Windows 10 upgrade. Any solution to uninstall and reinstall Intel Rapid Storage?

Reply