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Beginner
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Reset to device, |device|RAIDPORT0, was issued

Hello everyone,

We have HP z240 hardware running on our client PCs and all the PCs with this hardware has 'Reset to device, |device|RAIDPORT0, was issued' error in Event viewer logs. Could you please suggest me any possible solutions on this.

Thank you,

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8 Replies
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Community Manager
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Hello faraz_khan,

 

 

I understand you are getting an error in the Windows* Event Viewer that says "Reset to device, |device|RAIDPORT0, was issued".

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Does the error message happen when you are doing something in specific in the computer? Is the computer currently working fine?

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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Beginner
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Please find the document attached.

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Community Manager
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Hello faraz_khan,

 

 

Thanks for the information you sent to me.

 

 

I would like you to try updating some of the computer drivers in a specific order.

 

 

Please install this driver first, and then restart the computer http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78347.exe http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78347.exe

 

 

Install this other driver, and then restart the computer one more time http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82203.exe http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82203.exe

 

 

Install Intel RST driver from this other link, and then restart the computer one more time http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73487.exe http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73487.exe

 

 

Test the system, and if issue persists please disable Link Power Management on Intel® Rapid Storage Technology software. I attached a screenshot showing the steps to disable Link Power Management.

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.
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Beginner
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Thank you for your quick response. I have installed the drivers in my LAB PC. I will monitor it for a while and will update you back with the results.

Thank you,

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Community Manager
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Hello faraz_khan,

 

 

I was wondering if you still need assistance regarding the error message you were getting on Windows* Event Viewer. In case you still need assistance just let me know.

 

 

Regards,

 

Fred D.
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Beginner
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Hello Fred ,

You have been great help till now and I would really thank you for your efforts. After I updated the drivers which you provided, I see no such error.

Unfortunately we are facing the kind of problem on another PC with HP Z230 hardware. I ran the same tool which you gave earlier. I was wondering, will you be help me with this ??

I have attached the logs.

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Community Manager
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Hello faraz_khan,

 

 

I will be more than glad to assist you with the other system too.

 

 

Please install this driver first, and then restart the computer http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72180.exe http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72180.exe

 

 

Install this other driver, and then restart the computer one more time http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82203.exe http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82203.exe

 

 

Install Intel RST from this other link, and then restart the computer one last time http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66164.exe http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66164.exe

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.
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Community Manager
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Hello faraz_khan,

 

 

I was wondering if issue persists or not after installing the drivers I provided. In case you still need more assistance just let me know.

 

 

Regards,

 

Fred D.
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