SSD disapearing

[KrisV]

When I operate my computer from time to time a message from the IRST says that the drive could no longer be located.  This makes the harddrive vanish from Windows .  When I open IRST, I see the harddrive is still connected and the status of the drive is Unknown.  (I don't use it in raid configuration).  If I reboot my computer again, everything works as before, till the next event.  

Lately the events are occuring faster and faster.  I already changed the harddrive with another, similar one, but the problem persists.  

[Jose_Intel]

Hello @KrisV

Thank you for posting on the Intel️® communities.

We understand you are experiencing issues with the Intel® RST.

Please answer the following:

·      Was it working before?

·      Have you made a software change recently?

·      What is the Intel® RST driver version?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[KrisV]

Hello Jose,

Here are the answers to you questions : 

1) It has been working for years, without any problem

2) I'm not aware of software changes during the periode.  In the beginning the event occured once every three months but now it happens randomly (ranging from 5 minutes to 2 hours) after starting the PC, disconnecting and reconnecting the device but it's only available after another reboot. 

3) the software version is 15.7.5.1025

Kind regards,

Kris 

[Jose_Intel]

Hello KrisV

We hope you are doing fine. 

Were you able to check the previous questions? 

Let us know if you still need assistance by attaching the required report. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello KrisV

Thank you for your reply and the information provided.

Please do not forget the required report from the Intel SSU in order to have more information of your system. If possible, please attach also screenshots of the message you are getting.

Best regards,

Jose B.

Intel Customer Support Technician

[KrisV]

Hello Jose,

How do I provide the output from the SSU to you ?  I ran it and tried step 3 (Submit) but got an error like : "DNS_PROBE_FINISHED_NXDOMAIN".   

As for the screenshot of the message I'm getting, it just flashes in the bottom of the screen, that the drive can no longer be found, immediattely followed by a message that a new HD is found so system wise is everything back OK, except the fact that it is "uninitialised" and I only get to access it again by rebooting.  After a reboot all data is still there.  I don't have to initialize it again)

Kind regards,

Kris

[LeonWaksman]

 Save the results (rather than "submit"). The .txt file with the results please attach to your post.

Leon

[KrisV]

Attached the SSU Report

[Jose_Intel]

Hello KrisV

Thank you for the report.

We noticed that the BIOS is not up to date. The current version is from Sep 2017, while the latest is 1.30.0 from May 2023. For further assistance please contact the system manufacturer.

Also, we highly recommend installing the Intel Rapid Storage Technology Driver from DELL. After that, if the issue persists, please do not forget the screenshot or a picture of the error/message.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello KrisV

We hope you are doing fine. 

Were you able to update the BIOS and install the OEM RST driver? 

Let us know if you still need assistance by attaching a picture of the error. 

Best regards,  

Jose B.  

Intel Customer Support Technician 

[Jose_Intel]

Hello KrisV

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.