Just built a new system with 32Gb Optane memory added to mother board. When running the SetupOptaneMemory.exe it shows the following error: UNSUPPORTED CHIPSET
Steps I've tried:
-Got the latest drives via Intel Driver & Support Assistant
-Intel SSD Toolbox is seeing the Optane card in the motherboard with the correct size. It say my motherboard can support Optane but the ENABLE button is grayed out.
-Followed all steps for Optane memory setup for the motherboard manufacturer and have confirmed all steps several times.
-100% new installation of Windows 10, nothing installed at all.
-Confirmed this chipset is supported.
Error from IntelOptaneMemory.log file:
2019:02:10 13:20:37:956: Loading language 0409
2019:02:10 13:20:37:956: Setup mode: Installation
2019:02:10 13:20:37:956: === CpuChecker: Your CPUID is 0x906ec
2019:02:10 13:20:37:956: === CpuChecker: Your CPU is not supported
2019:02:10 13:20:37:956: === Device Enumerator: Starting enumerating all devices of type PCI
Intel® Core™ i9-9900K CPU @ 3.60GHz
Family 6 Model 158 Stepping 12Architecturex64
# of Cores8
# of Threads16
Current Clock Speed3600 MHz
Level 2 Cache2048 Kb
Level 3 Cache16384 Kb
Processor IdBFEBFBFF000906ECAvailabilityRunning at full power
Josh B! We are on to something here!
When I look at my BIOS is says it's set to UEFI (and has LEGACY grayed out).
But the option for UEFI is grayed out in the bios boot settings.
I'll ping the MSI board with this new info. You found the problem, now I gotta sort it on the MSI side. =)
Thanks, have a good weekend.