Rapid Storage Technology
Intel® RST, RAID
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The IRST driver pushed by Windows Update causes the Windows to crash

zhangzihan
Beginner
236 Views

My laptop is OMEN by HP 15-dc1002tx. (Intel I5-8300H, nVidia RTX 2060)

 

I downloaded the Windows 10 22H2 ISO from Microsoft's official website. After installing Windows, I updated the Windows using "Windows Update", then it asked me to reboot. But during the reboot I got a blue screen crash. Then when you open the software, it will prompt that the system files are missing, which means that the Windows has been completely damaged. Then I tried the Windows11 22H2 ISO, and this problem also exists.

 

I checked the blue screen report file and found that the problem came from the IRST driver.

I went to Intel's official website to download the exe version of the driver (ID: 15667) and successfully reproduced the problem.

 

The attachment is the log file saved when the driver installation failed. This driver will be pushed by Windows update, which means I can't use Windows update, please fix it as soon as possible!

 

 

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5 Replies
Alberto_R_Intel
Moderator
168 Views

zhangzihan, Thank you for posting in the Intel® Communities Support.

 

Just to let you know, we only provide support in English language. Based on that we cannot understand the details shown in the picture you shared.

 

In the link below you will find "Intel® Rapid Storage Technology (Intel® RST) on Windows® 10 Is Crashing" with troubleshooting steps to attempt in order to try to fix this issue:

https://www.intel.com/content/www/us/en/support/articles/000027232/technologies/intel-rapid-storage-...

 

Once you get the chance, please let us know the results.

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

zhangzihan
Beginner
152 Views

The picture is just to show that I got an error, you can ignore it. Detailed crash logs are included in the attached 7z file.

Alberto_R_Intel
Moderator
142 Views

zhangzihan, Thank you very much for confirming those details.

 

What does that error message say?

Did you follow the troubleshooting steps shown on the link provided previously?

What were the results?

 

If it is possible, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

Alberto_R_Intel
Moderator
66 Views

Hello zhangzihan, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
14 Views

Hello zhangzihan, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


As an option you can always get in contact directly with Microsoft Support, to check with them if there is a problem with their driver:

https://support.microsoft.com/en-us


Or also, you can get in contact with HP Support directly as well to verify if they have a specific RST version tested ad validated by them for your specific platform:

https://support.hp.com/us-en


Regards,

Albert R.


Intel Customer Support Technician


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