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mmich14
Beginner
2,091 Views

Volume incompatible (RAID1)

Hi,

I have the following setup:

2x HDD in RAID1

1x SSD old

1x SSD new

Windows 10

Intel RST 16.0.2.1086

I have cloned my old SSD drive to the new SSD drive and booted to Windows 10 from the new SSD drive.

After booting RST complained about incompatible volume (the RAID1).

It says "Your volume is not compatible with the current system configuration..."

I thought it's because of cloning of the drives so I deleted the volume and created a new RAID1 volume by keeping data on one of the disks.

After the volume has been created and data copied, RST complains about incompatibility again.

Any ideas how to resolve the error?

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12 Replies
idata
Community Manager
154 Views

Hello ceecko

 

 

Thank you for joining the community.

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Also please complete this system report:

 

  1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
  2. Click the Help icon.
  3. Click the System Report icon.
  4. Click Save.
  5. Please attach the report to the thread.

 

Regards,

 

Leonardo C.

 

mmich14
Beginner
154 Views

Thank you for your reply intel_corp

Attached are the reports.

mmich14
Beginner
154 Views

Not sure why the second file was not attached.

idata
Community Manager
154 Views

Hello ceecko

 

 

Thank you for your response.

 

 

I was reviewing the information on the reports you have provided me, I am noticing the Intel® RST version 16.0.2.1086 is not comparable with the chipset H170 (Information taken from the release notes of the driver version), I recommend to try with a different version of Intel® RST. You could try with the driver version form the motherboard manufacturer, or the version 15.9.0.1015 that is comparable with the chipset H170.

 

 

Release notes driver version 16.0.2.1086 see hardware supported section.

 

https://downloadmirror.intel.com/27681/eng/Release_Notes_16_0_2%20.pdf https://downloadmirror.intel.com/27681/eng/Release_Notes_16_0_2%20.pdf

 

 

Intel® RST 15.9.0.1015.

 

https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf... https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

 

 

Intel® RST version provided from MSI* refer to driver> select your version of Operating system> On-Board SATA AHCI/RAID drivers.

 

https://www.msi.com/Motherboard/support/H170-GAMING-M3.html# down-driver&Win10%2064 https://www.msi.com/Motherboard/support/H170-GAMING-M3.html# down-driver&Win10%2064

 

 

Regards,

 

Leonardo C.

 

mmich14
Beginner
154 Views

I installed both versions (15.9 and 14.8) and none of them helped.

Attached are reports from both versions.

idata
Community Manager
154 Views

Hello ceecko

 

 

Thank you for your response.

 

 

Did you rebuild the RAID with the version that you tested? If not I recommend trying that fist with the OEM version, before taking any action we always recommend to have a back up of the data.

 

 

Regards,

 

Leonardo C.

 

mmich14
Beginner
154 Views

I have just rebuilt the RAID and still the same result

idata
Community Manager
154 Views

Hello ceecko

 

 

Thank you for your response.

 

 

Could you provide me with the steps taken to install the software and rebuilt the RAID?

 

 

Regards,

 

Leonardo C.

 

mmich14
Beginner
154 Views

Here are the steps:

  1. I turn off PC
  2. Physically unplug one HDD
  3. Turn on PC
  4. I use the RAID utility before Windows boot to delete raid volume
  5. I turn off PC
  6. Plug HDD back in
  7. Turn on PC
  8. I use the RAID utility before Windows boot to remove the second HDD from RAID
  9. I boot Windows
  10. Open Intel RST
  11. Create RAID1 by selecting both HDD
  12. I select to keep data on HDD in port 0
  13. I start rebuild of the RAID
idata
Community Manager
154 Views

Hello

 

Thank you for your response.

 

 

Looking into the steps you are taking seems that the raid volume will end up degraded, in this case, you can try the following steps to rebuild the RAID:

 

  1. Turn on the PC.
  2. Access the raid utility set the both HDD as nonRAID.
  3. Turn off the PC.
  4. Turn of the PC to Windows.
  5. Open Intel® RST.
  6. Create RAID1 by selecting both HDD.
  7. Select to keep data on HDD in port 0.
  8. Start rebuild of the RAID.
As you have motioned that in your confirmation that you have a RAID 1 these steps should not affect your data, bear in mind that is it always a good practice to have a backup.

 

 

Regards,

 

Leonardo C.

 

mmich14
Beginner
154 Views

I performed the steps you provided and still the same result.

Attached the log.

idata
Community Manager
154 Views

Hello ceecko

 

 

Thank you for your response.

 

 

At this point given the entire test that has been performed seems that you may be facing a hardware problem with the chipset if this is the case I recommend to contact the system manufacturer MSI* for assistance with the problem.

 

 

Regards,

 

Leonardo C.