What is the RST Application doing - spinning torrent?

[FlameRed]

I recently found the update for RST that solves the Windows 11 25H2 support problems. The new version works on WIndows 11 25H2!

After I bring it up for the first time, I have this spinning torrent (see the orange arrow below) that has been going for days. It seems to be doing something as I see the disk activity light on the PC active, but no indications of disk activity from windows resource monitor.

What is it RST doing that is taking days?

[JohnM_Intel]

Hello FlameRed,

Thank you for bringing this concern to the Intel Community.

It is not expected behavior for a RAID 10 volume to remain in a loading state for several days. To properly investigate and help you resolve the issue with your Intel® Rapid Storage Technology (IRST), I’ll need to gather some additional information.

Could you please provide the following details:

• Where did you download the Intel® Rapid Storage Technology (IRST) application?
• Have you attempted to uninstall and then reinstall the application?
• Aside from the continuous loading icon, are there any error messages displayed?
• Please share the SSU (System Support Utility) results so I can thoroughly review your system configuration.

Once I receive this information, I’ll be able to guide you with the appropriate troubleshooting steps.

Best regards,

John M.

Intel Customer Support Technician

[FlameRed]

No trouble. 

After a week, it finally completed. 

I just was not sure what it was doing.

[JohnM_Intel]

Hello FlameRed,

Thank you for letting me know that the RAID 10 installation has been completed.

To further investigate why the installation took one week to finish, I would like to request an Intel® System Support Utility (SSU) report so I can properly review your system configuration and identify any possible causes.

Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

If you prefer not to proceed with further investigation, please let me know if you would like us to close this ticket.

Best regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello FlameRed,

I wanted to check if you had the chance to review the questions I posted. Please let know at your earliest convenience so that we can determine the best come course of action to resolve this matter. 

Best regards,

John M.

Intel Customer Support Technician

[FlameRed]

Please close this ticket. It finished.

[JohnM_Intel]

Hello FlameRed,

Thank you for the update. I will proceed to close this ticket as it has been completed.

Best regards,

John M.

Intel Customer Support Technician