Windows 7 and Matrix storage repost

[Nickake]

Hi!

I need to repost this becouse it got stuck in my junk mail and i did not see the comments.

So here we go again.

I Run Windows 7 with Intel Matrix storage and a Raid on that.

and the motherboard has X79 chipset:

I need to be able to Optimize the SSD drives that are behind the Raid.

Where can i find a sutible version of  Matrix storage that i can use, that has the ability to Optimize the SSD drives?

Answers from Intel:

Hello Nickake,

Thank you for posting on Intel Community Forum.

For me to address your concern properly, please provide the information below:

1. What RAID are you using?

2. What is the current version of your RST driver?

3. Is this server system?

4. What is the make and model of the SSD drives?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

And for Question:

1. Raid 1

2. I belive that it is 4.2.0.1136, i may have it wrong.

3. kind of, it is a powerful computer but it is standalone, with Raid harddrives.

4. Samsung SSD 850 Pro

And for the SSU file,

I cannot make one becouse the SSU software shuts down for some resaon.

I tried to make print screen of the most valuable stuff that might be needed:

Br Nicklas

[Earl_Intel]

Hello Nickake,

Thank you for posting in the communities!

I appreciate you gathering all this information for us to further investigate on the issue.

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Nickake,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Nickake]

Hi Earl,

I have issues to make that file to you.

SSU.EXE shows up in taskmanager for a while and then it dissapear so i do not know what is happening there.

Br. Nicklas

[JeanetteC_Intel]

Hello Nickake,

I understand that the Intel System Support Utility (Intel SSU) fails to launch. Kindly share your System Information instead by

• Click Start. Type msinfo32 in the Search box.
• Right-click msinfo32.exe in the search results, and then click Run as administrator.
• On the System Information window, kindly click on Start, then click on 'Export', add a filename (just use MSINFO, save it as .txt file. *Attach the file as you reply.

I will wait for your reply so I can further check on this issue.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Nickake]

Hi,

Here is the "MSInfo" File.

I needed to ZIP it becouse the TXT file was to big.

Br Nicklas

[Earl_Intel]

Hello Nickake,

Thank you for sharing your msinfo with us.

No worries I'll further check on the issue you brought up with us and will provide you an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Nickake,

Thank you for patiently waiting.

To further troubleshoot the issue, try following the steps on "Set Up a System with Intel Matrix RAID Technology".

• Instruction link: Set Up a System with Intel® Matrix RAID Technology

Let me know if there will be changes on the issue.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Nickake,

I was just wondering if you got a chance to look at the troubleshooting I posted. In order to decide on the appropriate course of action to address this issue, kindly inform me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Nickake]

Hi Earl,

I have read the instructions.

Everything accept for install latest version of "Intel Rapid Storage Technology" is done already in my opinion.

I figured that it might be safest to be on sight when i do thease installations, i will be on sight next Thursday 27/2, and tehn i will test to reinstall "Intel Rapid Storage Technology" with the latest version.

Br. Nicklas

[Earl_Intel]

Hello Nickake,

Thank you for your reply.

Sure thing! I'll be waiting for your response on February 27 for an update.

Please let me know if the issue will be resolved or if it is going to persist.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Nickake,

I wanted to see whether you have attempted the installation on "Intel Matrix RAID Technology".

Best regards,

Earl E.

Intel Customer Support Technician

[JedG_Intel]

Hello Nickake,

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician