Windows and Intel Rapid Storage

[Matheew]

Hello, recently I ´ve got a new mobo for my system and I tried to install windows 11 on it, unfortunatelly the system doesnt recognize the disc in the installation menu however in bios the disc can be clearly seen and it works in my older rig (maximus crosshair x570 formula) but doesnt work on my z690- strix d4 board. i´ve got no idea what to do

[DeividA_Intel]

Hello Matheew,  

Thank you for posting on the Intel® communities. I can imagine how frustrating this is for you and to help you further, I would like to confirm the following:

1. Have you checked with Asus to confirm if the motherboard is compatible with your storage device?

2. Do you have any issues with the Intel® Rapid Storage Technology (Intel® RST)?

3. What is the BIOS version installed in your Asus ROG STRIX Z690-A GAMING WIFI D4?

4. Have you tested a different storage device with your Asus ROG STRIX Z690-A GAMING WIFI D4?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Matheew]

Hello, to confirm...

1.my motherboard and cpu (12600kf) are gen 4 m.2 compatible 

2. Yes the RST is enabled but I cant access any disc

3.I ´ve got the newest bios flashed (flashed it yesterday) didnt work with both old and new one

4. Yes I´ve tested many different drives from m.2 to HDD (m.2 were detected in bios but not by windows installer and all sata storage devices were unseed even by bios)

5. just a little mention, at the one of the first bootups I sucessfuly installed windows 11 on an 2tb sata SSD which suddenly stopped working after a BSOD od the system and from then none sata device except the aio pump is beeing detected)

[DeividA_Intel]

Hello Matheew, 

Thank you for the information provided. I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello Matheew, 

Thanks for your patience. Based on the investigation, this does not look like an issue related to the Intel® Rapid Storage Technology (Intel® RST) tool but with the Windows installer.

I recommend you try with a different Installer/ISO and check if the problem persists.

Regards,  

Deivid A.  

Intel Customer Support Technician

[DeividA_Intel]

Hello Matheew, 

I want to know if you were able to try a different Installer/ISO and check if the problem continued. I will be waiting for your confirmation.

Let me know if you need any assistance.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Matheew]

Hello and thanks again for helping. Of course I tried iso file converted on usb via Rufus and still happend to appear the same

[DeividA_Intel]

Hello Matheew, 

Thanks for the confirmation. I will check once more to confirm if there is anything else to perform and I will get back to you as soon as possible.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Matheew, 

Thanks for your time. In this case, the Intel® Rapid Storage Technology (Intel® RST) driver works after the operating system installation, and any processor before that point will depend on the motherboard side.

I recommend you to check with the motherboard manufacturer to confirm any installation steps and they can also check for any malfunction with the motherboard.

Please keep in mind that this thread will no longer be monitored by Intel.  

Ragards,  

Deivid A.  

Intel Customer Support Technician