Hello B-Val,
Thank you for posting on Intel Community Forum.
I understand that you are unable to install Intel Optane Memory and Storage Management version 20.0.1021.0. To help us investigate the issue further, could you please provide the following details:
- What is the exact error message or behavior you observe during installation?
- Are you upgrading from a previous version of Intel Optane software, or is this a fresh installation?
- Is Intel Optane memory currently enabled in BIOS?
- Have you recently made any BIOS or storage configuration changes?
- Could you please share screenshots of the error message, if available?
- Kindly generate and share the SSU (System Support Utility) report for your system.
We will be glad to assist you further in troubleshooting this issue and work towards a resolution. You can refer to the below article of How to Install the Intel® Optane™ Memory and Storage Management Application for your reference:
https://www.intel.com/content/www/us/en/support/articles/000056691/memory-and-storage/intel-optane-…
You can download the SSU tool from the link below:
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
Please ensure that the “Networking” option is unchecked while generating the SSU report.
Feel free to reach out if you have any further questions. We will be glad to assist you further.
Thank you for your patience and understanding.
Best Regards,
Ramgound
Intel Customer Support Technician
