Backplane question Intel H2312XXKR2 H2000 node server

[Arnhem]

Hi,

We have several H2312XXKR2 (H2000) 4-node servers with defective backplanes. Some have stopped providing power to the nodes, and others no longer accept SATA drives, only SAS drives.

To diagnose the issue, we changed components one by one. After replacing the backplanes, everything started working without any problems.

- The part number of the defective backplanes is: PBA G92718-250 (= FHW12X35HS12G).

- All nodes are HNS2600KP with dual E5-2690v3 CPUs.

I found a few new FHW12X35HSBP backplanes, which are the older 6Gbps SATA/SAS H2000 backplanes.

My question is: Will these backplanes be compatible with our servers, and will they support the HNS2600KP nodes when we are only using 6Gbps SAS and SATA drives?

Thanks in advance.

Regards,

[Subhashish]

Hello Arnhem,

Greetings!

Thank you for writing to us. After reviewing your query, on Nodes HNS2600KP, the known good old model back planes used FHW12X35HSBP.

Please see below link to understand the comparisons:

https://www.intel.com/content/www/us/en/products/compare.html?productIds=65813,81861,81877

As per this, you will see that FHW12X35HSBP is NOT listed as compatible with HNS2600KP.

Hope this information helps. If there is any other doubts/query, please write to us.

Regards,

Subhashish_Intel

[Arnhem]

Hi Subhashish,

Thanks for your reply.

I already ordered the FHW12X35HSBP spare backplanes and we will test them in the H2312XXKR2 chassis, I'll post the results here.

Regards,

[MACM]

Hi Arnhem,

Greetings from Intel.

Hope you are doing great.

Thank you for the response.

Please keep us posted, so that we can go ahead and proceed further accordingly.

Thank you for using Intel products and services.

Regards,

Ali

[Subhashish]

Hi Arnhem,

Greetings from Intel.

Hope you are doing good.

This is just a follow up on the issue reported.

Once you receive the FHW12X35HSBP spare backplane and get the chance to check them with H2312XXKR2 chassis, please share your findings. We will proceed accordingly.

Regards,

Subhashish.

[Subhashish]

Hi Arnhem,

Greetings!!

This is a first follow up regarding the issue reported with us. We would like to know whether you got any opportunity to try out the FHW12X35HSBP  backplanes in H2312XXKR2 chassis. Please do let us know if there is anything else that we can assist you with.

Looking forward to hear from you.

Regards,

Subhashish.

[Subhashish]

Hello Arnhem,

Greetings!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please feel free to respond to this post at your earliest convenience.

Regards,

Subhashish_Intel.

[Subhashish]

Hello Arnhem,

Good Day!

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Please feel free to respond to this post at your earliest convenience.

Regards,

Subhashish_Intel.